Store Lead: Elevate Service & Talent

childrensplace; Charlotte (NC); On-site; USD 42,000 - 56,000; Full time

Job summary

The Store Lead at The Children’s Place in Charlotte, NC leads cash-wrap and opening/closing procedures, serving as Leader on Duty to drive customer satisfaction and store profitability. You will train associates, ensure brand standards, and support daily operations while representing the company professionally.

Required: 1–3 years retail experience, high school diploma or equivalent, and the ability to lift up to 50 lbs. Strong communication and teamwork are essential to success in this role.

Qualifications

• High school diploma or equivalent.
• 1-3 years retail experience.
• Must be at least 18 years of age.

Responsibilities

• Assist in developing talent through coaching conversations.
• Partner with Store Manager on performance concerns.
• Support and participate in company training initiatives.
• Foster a positive work environment and provide timely feedback.
• Assess performance and provide feedback during annual reviews.
• Motivate staff to build brand loyalty and a positive store environment.
• Model exceptional customer service and maintain brand standards on the sales floor.
• Represent the company professionally.
• Support management to maximize productivity with knowledge of operations and products.
• Participate in Leader on Duty (LOD) to improve customer experience and store profitability.
• Process payroll weekly.
• Modify schedules based on business needs.
• Maintain a clean, organized stockroom and adhere to policies.
• Ensure CRE Standards & Safety requirements.

Skills

Excellent customer engagement

Detail oriented

Prioritize tasks

Team player

Feedback

Self-development

Effective communicator

Adaptable & flexible

Time management

Microsoft Office

Internal applications

Weekend availability

Lift 50 lbs

Education

High school diploma or equivalent

Job description

The Store Lead at The Children’s Place in Charlotte, NC leads cash-wrap and opening/closing procedures, serving as Leader on Duty to drive customer satisfaction and store profitability. You will train associates, ensure brand standards, and support daily operations while representing the company professionally.

Required: 1–3 years retail experience, high school diploma or equivalent, and the ability to lift up to 50 lbs. Strong communication and teamwork are essential to success in this role.