Store Lead: Elevate Sales & Customer Experience On-Duty

Tailored Brands, Inc.; Charlotte (NC); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Jos. A. Bank Clothiers, LLC in Charlotte, NC seeks a Store Lead to partner with the Store Manager, coaching staff, and driving sales through an engaging team selling environment. You will manage store operations and act as the manager on duty, opening and closing the store as needed.

The role focuses on leadership, recruiting, and using store reports to improve performance while delivering an exceptional customer experience and maintaining brand standards.

Qualifications

• Minimum of 1 year of Retail or Sales experience.
• Creative individual with good judgement and pulse on the business.
• Self-motivated, results oriented, strategic thinker.
• Strong organizational and leadership skills.
• Excellent written and verbal communication skills.
• Proficient in technology systems, Microsoft Office, and video conferencing.
• Ability to operate a computer and POS System.

Responsibilities

• Inspire store team to achieve their best performance.
• Execute to maximize growth and potential.
• Create an engaged and inclusive store environment.
• Elevate the customer experience through operational excellence.
• Exceed customer expectations in all interactions.
• Assist in recruiting store staff and embrace inclusive environment.
• Lead store meetings and communicate priorities clearly.

Skills

Retail Experience

Leadership

Customer Service

Communication

Training & Development

Technology Proficiency

Tools

POS System

Microsoft Office

Video Conferencing

Job description

Jos. A. Bank Clothiers, LLC in Charlotte, NC seeks a Store Lead to partner with the Store Manager, coaching staff, and driving sales through an engaging team selling environment. You will manage store operations and act as the manager on duty, opening and closing the store as needed.

The role focuses on leadership, recruiting, and using store reports to improve performance while delivering an exceptional customer experience and maintaining brand standards.