Store Lead: Drive Sales & Customer Experience

Foot Locker; Franklin (TN); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Weekly pay

Employee discount

Paid time off

Development opportunities

Bonus incentives

Job summary

Foot Locker in Franklin, TN is seeking a Store Leader to drive customer experiences and sales excellence. You’ll model the 'Always on, Never no' mindset, energize the sales floor, and coach teammates to deliver outstanding service, share product knowledge, and meet store goals.

You’ll manage daily operations, including opening/closing, cash handling, and safety, while taking ownership of execution and leveraging retail tech to empower staff.

Qualifications

• 1+ years of retail experience, preferably in a leadership or key holding role.
• Ability to coach, motivate, and engage a diverse team.
• Strong communication and teamwork skills.
• Ability to work flexible hours including evenings, weekends, and holidays.
• Reliable, self motivated, and ready to take ownership.
• Basic understanding of retail KPIs and operational processes.

Responsibilities

• Lead by example on the sales floor with an “Always on, Never no” mindset; bringing energy, confidence, and solutions to every customer interaction.
• Coach the team to deliver great service, share product knowledge, and keep customers excited to shop.
• Support sales goals by staying engaged on the floor and helping the team close the loop with customers.
• Help manage daily store operations including opening/closing, cash handling, and floor coverage.
• Move with purpose by keeping the store organized, customer ready, and running smoothly.
• Follow all safety, loss prevention, and standard operating procedures to protect customers, teammates, and product.
• Take an owner/operator mindset by addressing issues, maintaining standards, and taking ownership of store execution.
• Leverage retail technology and digital tools to enhance the customer experience, enable associates on the sales floor, and support efficient store operations.
• Serve as Manager on Duty when scheduled, providing confident leadership and clear direction.
• Support hiring, onboarding, and training of store associates.
• Coach teammates in real time, recognizing wins and helping close performance gaps.
• Jump in wherever needed to support the team and store priorities.

Skills

Leadership

Customer service

Communication

Team motivation

Store operations

Flex scheduling

Job description

Foot Locker in Franklin, TN is seeking a Store Leader to drive customer experiences and sales excellence. You’ll model the 'Always on, Never no' mindset, energize the sales floor, and coach teammates to deliver outstanding service, share product knowledge, and meet store goals.

You’ll manage daily operations, including opening/closing, cash handling, and safety, while taking ownership of execution and leveraging retail tech to empower staff.