Store Lead & Customer Service Coach

Goodwill Industries of Central Oklahoma; Moore (OK); On-site; USD 26,000 - 38,000; Full time

Job summary

Goodwill Central Oklahoma is seeking individuals to support daily store operations, customer service, and training for staff. The role involves cash handling, sales processing, and safety compliance within a community-focused environment in Moore, Oklahoma.

Qualifications include a high school diploma or GED, at least basic English proficiency, and preferred prior retail or supervisory experience. Reliable transportation and good communication are essential.

Qualifications

• High School degree or GED, preferred.
• Prior retail experience or customer service/ relations experience preferred.
• 6 months supervisory experience, preferred.
• Ability to speak, read and write the English language.
• Reliable transportation and communication, required.

Responsibilities

• Punctual and dependable attendance.
• Provide excellent customer service and train employees in customer / contributor service skills.
• Assist in preparation of daily reports.
• Open and close cash registers, performing tasks such as counting money, separating charge slips and balancing cash drawers.
• Assist in sales and processing of items.
• Conduct store monthly safety inspections in conjunction with Store Manager to identify any potential hazards.
• Maintain safety log and coordinates safety drills.
• Attend training as required.
• Abide by the policies and procedures as set forth by the agency.
• Review and be familiar with Goodwill of Central Oklahoma safety policies, programs and procedures and adhere to all safety rules, regulations and safety codes. Attend safety training and meetings and report any unsafe work conditions, accidents or injuries immediately.

Skills

Customer service

Communication

Time management

Reliability

Education

High School degree or GED

Tools

Microsoft Office

Job description

Goodwill Central Oklahoma is seeking individuals to support daily store operations, customer service, and training for staff. The role involves cash handling, sales processing, and safety compliance within a community-focused environment in Moore, Oklahoma.

Qualifications include a high school diploma or GED, at least basic English proficiency, and preferred prior retail or supervisory experience. Reliable transportation and good communication are essential.