Assistant Store Manager

Taylor Stitch; Seattle (WA); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Commission

Job summary

Taylor Stitch is seeking an Assistant Store Manager to lead our Seattle store, represent the brand, and deliver outstanding customer service on the sales floor. You will open and close the store and support the Store Manager in their absence.

This full-time role requires availability at least four days a week, including weekends, with a pay rate of $24–$26 per hour plus commission (estimated $1,000 per month).

Qualifications

• Retail or sales experience is required.
• Excellent attendance and punctuality.
• Strong sales and customer service skills.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication.
• Self-motivated, proactive leadership by example.
• Ability to lead and guide a team.
• Ability to work weekends.
• Able to stand for up to 8 hours.
• Able to lift up to 30 lbs and navigate stairs.
• Comfort using ladders.

Responsibilities

• Greet and engage with every customer.
• Provide style and fit guidance.
• Learn product knowledge to highlight features.
• Collaborate with the e-commerce customer service team.
• Handle returns, exchanges, and repairs with care.
• Open and close the store per procedures.
• Oversee daily sales floor operations in absence of Store Manager.
• Assist cash handling, register reconciliation, and end-of-day reporting.
• Support onboarding and coaching of new team members.
• Maintain clean, well-merchandised store and stockroom.
• Assist in daily inventory and clothing alterations.
• Keep store dynamic and well-merchandised.

Skills

Retail sales experience

Attendance & punctuality

Sales & customer service

Organizational skills

Communication skills

Leadership and mentoring

Team collaboration

Weekend availability

Stamina standing 8 hours

Lifting up to 30 lbs

Ladders safety

Job description

We’re Hiring: Assistant Store Manager

About Taylor Stitch

Taylor Stitch is a men's lifestyle company that designs timeless, high-quality, sustainable clothing. We're known for exceptional customer service, both in our stores and online.

Role Overview

The Taylor Stitch Assistant Store Manager is an integral part of the success of our brick & mortar locations. In this role, you'll not only represent our brand and values in every customer interaction, but also take on a trusted leadership role on the sales floor — opening and closing the store, supporting the Store Manager, and helping guide the team in their absence.

Pay rate: $24-$26 + commission (estimated commission is $1,000 per month)

This role is full-time, requiring availability at least 4 days a week, including Saturdays and Sundays.

You’ll:

• Actively greet and engage with every customer
• Offer customers polite and supportive guidance on style and fit
• Learn and apply extensive product knowledge to highlight the unique features and benefits of our products
• Collaborate with the e-commerce customer service team to provide a seamless customer experience
• Handle returns, exchanges, repairs, alterations, and customer concerns with care and understanding
• Open and close the store in accordance with Company procedures, including handling keys and alarm codes
• Oversee daily sales floor operations and support the team in the absence of the Store Manager
• Assist with cash handling, register reconciliation, and end-of-day reporting
• Support onboarding and coaching of new team members on sales techniques and product knowledge
• Meticulously maintain a clean, well-merchandised store and stockroom
• Assist in maintaining accurate daily inventory for your store
• Assist in managing clothing alterations
• Keep the store dynamic, engaging, and exceptionally well-merchandised

What We're Looking For

• Previous retail or sales experience
• Excellent attendance and punctuality practices
• Strong sales and customer service skills
• Strong organizational skills and attention to detail
• Excellent written and verbal communication skills
• Self-motivated, proactive, and positive demeanor, with the confidence to lead by example
• Ability to work effectively with, and provide guidance to, a team
• Ability to work weekends
• Ability to stand for up to 8 hours
• Ability to walk up and down staircases while carrying boxes, product, and other store-related items
• Ability to regularly perform store cleaning and maintenance
• Ability to safely lift boxes up to 30 lbs
• Comfort using ladders

Bonus Points If You...

• Have prior experience opening/closing a store or leading a shift

Why You'll Love This Role

Join a growing, values-driven brand at one of our most iconic San Francisco locations. As an Assistant Store Manager, you'll take on real ownership and leadership on the sales floor, build your retail management skills, and grow your career with a company that invests in its people — all while earning a competitive hourly rate plus commission.

Who We Are

The Digital Stronghold is a portfolio of men's lifestyle and performance brands — including Taylor Stitch, The Tie Bar, Boston Scally, Pedal Mafia, and Glade Optics — united by a commitment to quality, craftsmanship, and exceptional customer experience.

Our Values

• Own the outcome
• Move with purpose
• Speak truth, listen fully
• Learn and share
• Drop the ego
• Build for the long haul

Location & Travel

This position is based in Seattle, WA. No travel is required.