Retail Shift Lead & Key Holder

Taylor Stitch; Seattle (WA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Employee discount on Taylor Stitch产品

Job summary

Taylor Stitch is seeking a Key Holder to lead on-shift, open and close the store, and keep operations running when the Store Manager isn’t on site. You’ll deliver friendly, knowledgeable service, drive sales through clienteling, and coach teammates on product features and standards.

Based in Seattle, WA, this role requires open/close availability, strong cash handling and POS skills, reliability, and clear communication.

Qualifications

• 1+ year of retail or sales experience.
• Experience with POS systems and cash handling.
• Strong customer service and clienteling skills.
• Reliability, attendance, and punctuality.
• Clear written and verbal communication skills.
• Availability to work opening and closing shifts, weekends, and holidays.
• Ability to stand and walk for up to 8 hours, lift up to 30 lbs.

Responsibilities

• Greet and engage every customer, offering guidance on style, fit, and product features to deliver a knowledgeable, memorable experience.
• Drive sales performance through clienteling and product expertise.
• Open and close the store, manage keys, alarm codes, and building security.
• Count cash drawers, reconcile registers, deposits, and end-of-day reporting.
• Lead shifts without a manager on site by assigning floor zones, breaks, and tasks.
• Resolve customer concerns and operational issues on shift and escalate as needed.
• Mentor newer team members on sales techniques and product knowledge.
• Process sales, returns, exchanges, repairs, and alteration orders at the register.
• Track alteration and repair orders from intake to pickup.
• Collaborate with e-commerce support to resolve cross-channel issues.
• Receive and stock shipments, support cycle counts and inventory accuracy.
• Maintain merchandising standards, floor sets, and cleanliness.
• Communicate shift notes and results to Store Manager at handoff.

Skills

Retail experience

POS systems

Cash handling

Customer service

Reliability

Attendance

Punctuality

Communication

Open/close availability

Stamina

Tools

Shopify POS

Job description

Taylor Stitch is seeking a Key Holder to lead on-shift, open and close the store, and keep operations running when the Store Manager isn’t on site. You’ll deliver friendly, knowledgeable service, drive sales through clienteling, and coach teammates on product features and standards.

Based in Seattle, WA, this role requires open/close availability, strong cash handling and POS skills, reliability, and clear communication.