Store Lead: Customer Experience & Sales

1-800-FLOWERS.COM, Inc.; Columbus (OH); On-site; USD 17,000 - 22,000; Full time

Job summary

1-800-FLOWERS.COM, INC in Columbus, OH is seeking an in-store team member to greet customers, showcase products, and guide shoppers through the buying process. You’ll learn customer needs with open-ended questions and deliver expert product knowledge to make every visit memorable.

Ideal candidates are reliable, stand for 8+ hours, lift 25 lbs, and can sometimes run the store solo. Experience in teamwork and leadership is a plus.

Qualifications

• Reliable transportation.
• Positive attitude and disposition.
• Ability to stand for 8+ hours.
• Lift at least 25 lbs.
• Willingness to run store solo when needed.
• Team leadership experience preferred.

Responsibilities

• Greet customers and assist with shopping.
• Guide visitors through the buying process.
• Ask open-ended questions to assess needs.
• Provide product knowledge to enhance the shopping experience.
• Exceed service expectations on every interaction.
• Assist customers with gift purchases and suggestive selling.
• Thank customers after purchase.
• Accurately take orders in person and by phone, including large client orders.
• Lead the team during manager absence.
• Cash handling and balancing at opening/closing.

Skills

Customer service

Communication

Sales

Product knowledge

Job description

1-800-FLOWERS.COM, INC in Columbus, OH is seeking an in-store team member to greet customers, showcase products, and guide shoppers through the buying process. You’ll learn customer needs with open-ended questions and deliver expert product knowledge to make every visit memorable.

Ideal candidates are reliable, stand for 8+ hours, lift 25 lbs, and can sometimes run the store solo. Experience in teamwork and leadership is a plus.