Store Lead & Customer Experience (Part-Time)

Mizzen+Main; Fort Worth (TX); Hybrid; USD 21,000 - 26,000; Part time

Job summary

Mizzen+Main in Fort Worth, TX is seeking a part-time Keyholder to support our retail team and lead on the sales floor. The role includes key-holding duties, opening/closing the store, and guiding teammates to deliver an exceptional shopping experience.

You will share product knowledge, drive sales, manage transactions, maintain visual standards, and help train new staff while upholding Mizzen+Main standards of service and appearance.

Qualifications

• Prior retail or customer-facing experience, preferably in a keyholder or supervisory role.
• Strong communication and leadership skills with a customer-first mindset.
• Tech-savvy with proficiency in using point-of-sale systems, tablets, and other retail technology.
• Availability to work flexible hours including evenings, weekends, and holidays as needed.
• Dependable and punctual, with the ability to follow direction and take initiative.

Responsibilities

• Act as a store leader in the absence of store management by opening/closing the store, ensuring daily operations run smoothly, and assisting in assigning tasks to team members.
• Deliver an exceptional customer experience by engaging clients in a warm, genuine, and knowledgeable manner, effectively guiding them through the shopping experience.
• Provide in-depth product knowledge, drive sales, and handle all transactions including purchases, returns, and exchanges with accuracy and professionalism.
• Maintain brand presentation and operational and visual excellence through effective merchandising, replenishment, and organization of sales floor and stockroom.
• Assist in training and supporting new team members to uphold Mizzen+Main standards of service, appearance, and operational procedures.
• Communicate and promote current events, product launches, and store promotions to drive traffic and increase sales.
• Ensure in-store events are executed in alignment with brand standards and deliver a premium customer experience.
• Take ownership of store upkeep, including cleaning, restocking supplies, and ensuring fitting rooms and displays remain neat and functional.
• Understand and enforce all company policies and procedures to ensure store compliance and safety.
• Proactively build and expand the customer base through strategic networking, community outreach, and consistent client follow-up.

Skills

Customer-facing experience

Communication

Leadership

Reliability

Flexibility

Tools

POS systems

Job description

Mizzen+Main in Fort Worth, TX is seeking a part-time Keyholder to support our retail team and lead on the sales floor. The role includes key-holding duties, opening/closing the store, and guiding teammates to deliver an exceptional shopping experience.

You will share product knowledge, drive sales, manage transactions, maintain visual standards, and help train new staff while upholding Mizzen+Main standards of service and appearance.