Store Lead: Customer Experience & Ops Coach

Men's Wearhouse; San Mateo (CA); On-site; USD 48,000 - 56,000; Full time

Job summary

Men's Wearhouse in San Mateo, CA is seeking a Store Lead who will partner with the Store Manager to drive sales and service excellence. The role includes opening/closing duties and leading the team on duty to execute store priorities.

You'll coach staff, manage operations, and uphold brand standards while delivering a superior customer experience and achieving performance goals in a dynamic retail setting. This role requires strong communication, collaboration with management, and the ability to

Qualifications

• Minimum of 1 year of Retail or Sales experience.
• Strong written and verbal communication skills.
• Organized, leadership oriented and results driven.
• Proficient with technology and POS systems.

Responsibilities

• Lead store team to meet sales, service, and operational goals.
• Coach and develop team members for best performance.
• Analyze store reports to inform decisions and drive growth.
• Maintain brand standards and store visuals; execute initiatives.
• Foster an engaged, inclusive work environment and effective communication.
• Deliver exceptional customer experiences and monitor satisfaction metrics.

Skills

Retail experience

Sales skills

Leadership

Communication

Problem-solving

Tools

Microsoft Office

POS System

Video Conferencing

Job description

Men's Wearhouse in San Mateo, CA is seeking a Store Lead who will partner with the Store Manager to drive sales and service excellence. The role includes opening/closing duties and leading the team on duty to execute store priorities.

You'll coach staff, manage operations, and uphold brand standards while delivering a superior customer experience and achieving performance goals in a dynamic retail setting. This role requires strong communication, collaboration with management, and the ability to