Senior Retail Manager: Lead Teams, Elevate Experience

Apple; Albuquerque (NM); On-site; USD 85,000 - 120,000; Full time

Job summary

Apple Retail is seeking a Senior Manager to foster a positive customer interaction environment and drive performance and priorities in the store. You will help shape the store's vision, develop other managers, and support the Store Leader with critical decision making.

You will also identify and solve complex problems in partnership with the Store Leader. You will lead teams, participate in floor leadership, hire and mentor staff, and ensure outstanding customer service while safeguarding

Qualifications

• Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
• Be proficient in written and spoken English (sign language supported).
• Have 3 years of leadership experience in retail, sales, or a related field.

Responsibilities

• Lead a team (including Managers), empowering each team member to learn, grow, and achieve performance and developmental goals.
• Assist with recruiting, training, developing, and retaining a diverse, high-performing team.
• Actively participate in Floor Leadership by interacting with team members and customers throughout the store, modeling what good looks like, and making sure that business priorities are met and exceptional customer service is delivered.
• Address customer and team member concerns and escalations, and partner with leadership and key business or People partners when appropriate.
• Drive business priorities and achieve store performance goals by establishing, planning, and executing the operational strategy of assigned functional areas and the entire store.
• Maintain and uphold company policies and procedures, and protect all company assets, including confidential business, customer, team member, and financial information.

Skills

Leadership

Communication

Analytical thinking

Team development

Job description

Apple Retail is seeking a Senior Manager to foster a positive customer interaction environment and drive performance and priorities in the store. You will help shape the store's vision, develop other managers, and support the Store Leader with critical decision making.

You will also identify and solve complex problems in partnership with the Store Leader. You will lead teams, participate in floor leadership, hire and mentor staff, and ensure outstanding customer service while safeguarding