Store Lead & Customer Experience Coach

Men's Wearhouse; Rockford (IL); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental

Vision

401K

Paid time off

Employee discount

Incentive program

Job summary

Men's Wearhouse in Rockford, IL is seeking a Store Lead who will partner with the Store Manager to coach the team, drive sales, and uphold operational excellence while on duty. You will open and close the store, lead customer service initiatives, and ensure brand standards are met.

The role emphasizes inclusive leadership, development of staff, and delivering a high-quality shopping experience. If you are a self-motivated leader with strong communication and organizational skills, this position

Qualifications

• At least 1 year of retail or sales experience.
• Strong leadership and communication abilities.
• Ability to train and develop store teams.
• Proficiency with store technology and POS systems.

Responsibilities

• Partner with Store Manager to lead store staff to meet sales, service, and operational goals.
• Coach and develop team to deliver an engaging customer experience.
• Manage on-duty responsibilities including store opening/closing and safety.
• Analyze store reports and drive growth initiatives.
• Communicate priorities and training to the team.

Skills

Retail experience

Leadership

Communication skills

Training and development

Problem solving

Tools

Microsoft Office

POS System

Job description

Men's Wearhouse in Rockford, IL is seeking a Store Lead who will partner with the Store Manager to coach the team, drive sales, and uphold operational excellence while on duty. You will open and close the store, lead customer service initiatives, and ensure brand standards are met.

The role emphasizes inclusive leadership, development of staff, and delivering a high-quality shopping experience. If you are a self-motivated leader with strong communication and organizational skills, this position