Store Lead & Customer Experience Coach

Men's Wearhouse; Odessa (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Men's Wearhouse in Odessa, TX seeks a Store Lead to partner with the Store Manager in coaching the team and delivering strong sales results while maintaining operational excellence.

The role emphasizes leadership, inclusive culture, and customer experience, with responsibilities spanning staffing, training, and leveraging store data to drive decisions. You will be the on-duty manager with store keys and accountability for daily execution.

Qualifications

• Minimum of 1 year of retail or sales experience.
• Strong organizational and leadership skills.
• Excellent written and verbal communication.
• Proven ability to train and develop high-performing store teams.
• Proficient in technology systems, Microsoft Office, and video conferencing.
• Ability to operate a computer and POS system.

Responsibilities

• Inspire store team to achieve their best performance.
• Execute to maximize growth and potential.
• Create an engaged and inclusive store environment.
• Elevate the customer experience through operational excellence.
• Exceed customer expectations in all interactions.
• Lead store staff to achieve sales, service, and operational goals.
• Coach and communicate priorities effectively.
• Assist in recruitment and embrace diversity to foster inclusion.
• Utilize store reports to guide business decisions.
• Support training on internal operational functions.
• Ensure compliance with company directives.
• Maintain appropriate staffing to execute initiatives.

Skills

Retail experience

Leadership

Communication skills

Training ability

Tech proficiency

POS system

Team development

Microsoft Office

Job description

Men's Wearhouse in Odessa, TX seeks a Store Lead to partner with the Store Manager in coaching the team and delivering strong sales results while maintaining operational excellence.

The role emphasizes leadership, inclusive culture, and customer experience, with responsibilities spanning staffing, training, and leveraging store data to drive decisions. You will be the on-duty manager with store keys and accountability for daily execution.