Store Lead & Customer Experience Coach

Jos. A. Bank Clothiers; Greenville (DE); On-site; USD 42,000 - 52,000; Full time

Job summary

Jos. A. Bank Clothiers is seeking a Store Lead to partner with the Store Manager in driving sales, customer service, and operational excellence. You will coach team members, manage open/close duties, and ensure adherence to brand standards across the store.

The role requires strong leadership, communication, and organizational skills, with a focus on team development and an inclusive, engaging store environment.

Qualifications

• Minimum of 1 year of Retail or Sales experience.
• Strong leadership and organizational abilities.
• Excellent written and verbal communication skills.
• Self-motivated, results oriented, and strategic thinker.
• Proven ability to train and develop high performing store teams.
• Proficient with technology systems, Microsoft Office, and video conferencing.
• Ability to operate a computer and POS system.

Responsibilities

• Coach store team to achieve sales and service goals.
• Open and close the store as manager on duty.
• Lead store meetings and communicate priorities.
• Train staff on store operations and branding.
• Drive customer experience and adherence to brand standards.
• Use store reports to guide business decisions.
• Recruit and develop staff; foster an inclusive environment.

Skills

Excellent communication

Leadership

Organizational skills

Self-motivated

Problem solving

Training & development

Technology proficiency

POS system operation

Tools

Microsoft Office

Video conferencing

Job description

Jos. A. Bank Clothiers is seeking a Store Lead to partner with the Store Manager in driving sales, customer service, and operational excellence. You will coach team members, manage open/close duties, and ensure adherence to brand standards across the store.

The role requires strong leadership, communication, and organizational skills, with a focus on team development and an inclusive, engaging store environment.