Store Lead & Customer Experience Champion

Lids; Indianapolis (IN); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Retirement plan

Employer-paid benefits

Paid time off

Employee discount

Career development

Collaborative environment

Early wage access

Bonus potential

Job summary

Lids Sports Group is hiring an Assistant Store Manager in Indianapolis, IN. This role supports store leadership in driving sales, delivering outstanding customer service, and ensuring merchandise is presented according to brand standards.

The position involves staff scheduling, training, and enforcing company policies while maintaining a welcoming, inclusive store environment and meeting performance goals. Competitive benefits are offered.

Qualifications

• Established ability to produce sales results while minimizing loss.
• Strong interpersonal skills and the ability to communicate verbally in a clear professional manner.
• Ability to work unsupervised.

Responsibilities

• Lead, execute, and assist Lids selling strategy to achieve key performance indicators (KPIs), sales targets, and deliver exceptional customer service.
• Resolve customer feedback and address issues in the moment, including customer escalations, urgent requests, and resolve to “make it right” for customers.
• Ensure every customer is offered the opportunity to participate in Lids membership programs or special in-store offers when live in-store through employee education.
• Adhere to current visual guidelines that include proper merchandising, signage, and store cleanliness.
• Maintain a professional appearance consistent with Company Dress Code Policy.

Skills

Sales results

Interpersonal skills

Independent worker

Job description

Lids Sports Group is hiring an Assistant Store Manager in Indianapolis, IN. This role supports store leadership in driving sales, delivering outstanding customer service, and ensuring merchandise is presented according to brand standards.

The position involves staff scheduling, training, and enforcing company policies while maintaining a welcoming, inclusive store environment and meeting performance goals. Competitive benefits are offered.