Store Lead & Customer Experience Champion

KrocQuincy; Independence (MO); Hybrid; USD 30,000 - 40,000; Full time

Benefits offered by this job

On-the-job training

Growth opportunities

Benefits package

Paid time off

Paid holidays

403b match

Job summary

The Salvation Army store in Independence, MO is seeking a Store Lead Sales Associate to support the store management team in day-to-day operations and drive sales while upholding our mission. You will lead a team, ensure excellent customer service, manage banking tasks, and help maintain an inviting sales floor.

Candidates will have a high school diploma or GED, retail or thrift experience, and strong communication skills; leadership experience is preferred for stepping into keyholder duties and

Qualifications

• Must have strong communication and customer service skills.
• Experience with cash handling and register operations preferred.
• Basic computer skills (POS systems, payroll systems, Microsoft Office) helpful.
• Ability to multitask in a fast-paced retail environment.
• Reliable, punctual, mission-driven attitude.

Responsibilities

• Support management with product sales, acquisition, and merchandising.
• Assist with store opening and closing procedures.
• Handle banking tasks, including daily deposits and cash reconciliation.
• Help achieve sales, production, and donation goals.
• Manage product rotation and inventory flow to maintain a fresh sales floor.
• Deliver outstanding customer service and promote a welcoming environment.
• Resolve customer concerns courteously and professionally.
• Maintain store cleanliness, organization, and visual appeal.
• Arrange displays, signage, and layout according to company standards.
• Identify opportunities to improve store presentation and efficiency.
• Provide direction and support to team members in the absence of management.
• Communicate effectively with the Store Manager regarding operations and staffing needs.

Skills

Communication

Customer service

Cash handling

POS systems

Multitasking

Education

High school diploma or GED

Job description

The Salvation Army store in Independence, MO is seeking a Store Lead Sales Associate to support the store management team in day-to-day operations and drive sales while upholding our mission. You will lead a team, ensure excellent customer service, manage banking tasks, and help maintain an inviting sales floor.

Candidates will have a high school diploma or GED, retail or thrift experience, and strong communication skills; leadership experience is preferred for stepping into keyholder duties and