Store Lead: Coaching for Growth & Customer Experience

Tailored Brands, Inc.; Crystal Lake (IL); On-site; USD 23,419 - 30,307; Full time

Job summary

The Men's Wearhouse, LLC in Crystal Lake, IL is seeking a Store Lead to partner with the Store Manager in driving sales, service, and operational excellence. You will coach the team, manage on-duty duties, and ensure the store reflects brand standards.

This role emphasizes team development, customer experience, reporting insights, and inclusive leadership across shifts, with a strong focus on exceeding customer expectations and implementing company directives.

Qualifications

• Minimum of 1 year of Retail or Sales experience.
• Creative individual who demonstrates good judgement and is tuned-into the pulse of the business.
• Self-motivated, results oriented, strategic thinker.
• Strong organizational and leadership skills.
• Excellent written and verbal communication skills.

Responsibilities

• Inspire store team to achieve their best performance and growth.
• Execute to maximize growth and potential.
• Create an engaged and inclusive store environment.
• Elevate the customer experience through operational excellence.
• Exceed customer expectations in all interactions.

Skills

Retail experience

Customer service

Leadership

Communication

Problem solving

Tools

POS System

Microsoft Office

Video Conferencing

Job description

The Men's Wearhouse, LLC in Crystal Lake, IL is seeking a Store Lead to partner with the Store Manager in driving sales, service, and operational excellence. You will coach the team, manage on-duty duties, and ensure the store reflects brand standards.

This role emphasizes team development, customer experience, reporting insights, and inclusive leadership across shifts, with a strong focus on exceeding customer expectations and implementing company directives.