Store Keyholder & Acting Manager: Lead, Protect & Delight

Books A Million; Lafayette (LA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Competitive Compensation

Health & Wellness

Financial Protection

Retirement Savings: 401(k)

Paid Time Off

Employee Discounts

Employee Assistance Program

Job summary

2nd and Charles in Lafayette, LA is seeking a Keyholder to operate as a limited Manager on Duty, helping protect store assets and support daily operations under guidance from the management team. The role requires leading assigned category teams, maintaining merchandising standards, handling customer concerns, training associates, and ensuring security and compliance with company policies.

You will also assist with banking tasks, communicate store needs to management, and participate in

Qualifications

• Strong communication skills required for guest interactions and team coordination.
• Demonstrated action orientation and ability to respond quickly to store needs.
• Strong interpersonal skills to lead and train associates.
• Proficiency with cash registers and basic computer systems preferred.

Responsibilities

• Maximizes profits and customer service by leading the assigned category team and operating the store in accordance with company policies and guidelines.
• Operates the store as a limited Manager On Duty with the management team.
• Maintains store security and acts as a key-holding manager.
• Keeps merchandising clean, stocked, and within monthly budgets; ensures operational efficiency.
• Audits buyback and enforces company policies and procedures.
• Addresses customer concerns and resolves issues to satisfaction.
• Trains and develops associates, promoting cross-training for growth.
• Maintains effective communication through daily briefings and meetings.

Skills

Verbal and written communication

Action orientation

Interpersonal skills

Cash register skills

Computer skills

Education

High school diploma or equivalent

Job description

2nd and Charles in Lafayette, LA is seeking a Keyholder to operate as a limited Manager on Duty, helping protect store assets and support daily operations under guidance from the management team. The role requires leading assigned category teams, maintaining merchandising standards, handling customer concerns, training associates, and ensuring security and compliance with company policies.

You will also assist with banking tasks, communicate store needs to management, and participate in