Store Key Holder & Guest Experience Leader (Part-Time)

The Walt Disney Company; Lancaster (Lancaster County); Sur place; USD 17 000 - 22 000; Temps partiel

Résumé du poste

Disney Store in Lancaster, Pennsylvania, is hiring a part-time Key Holder Cast Member. You will support the Store Leadership Team, coach Cast Members, and ensure the Guest experience meets the brand standard. The role requires flexibility to work evenings, weekends, and holidays, with a focus on operations, coaching, and engagement.

You will help translate strategy into priorities, monitor sales and KPIs, and uphold all policies while delivering the best retail experience in the world.

Qualifications

• Demonstrated leadership to coach Cast Members and maintain guest experience.
• Strong customer service orientation with the ability to engage guests.
• Excellent communication across all levels and teams.

Responsabilités

• Serves as Leader on Duty to coach Cast Members and uphold guest experience.
• Aligns with Disney Store mission to create magical moments for guests of all ages.
• Maintains store visual standards and follows store policies and procedures.
• Drives productivity and morale while monitoring KPIs and controllable expenses.

Connaissances

Leadership

Customer service

Communication

Coaching

Formation

High School Diploma or equivalent

Description du poste

Disney Store in Lancaster, Pennsylvania, is hiring a part-time Key Holder Cast Member. You will support the Store Leadership Team, coach Cast Members, and ensure the Guest experience meets the brand standard. The role requires flexibility to work evenings, weekends, and holidays, with a focus on operations, coaching, and engagement.

You will help translate strategy into priorities, monitor sales and KPIs, and uphold all policies while delivering the best retail experience in the world.