Disney Store Key Holder Cast Member (PT)

Disney Experiences; Lancaster (Lancaster County); Sur place; USD 16 000 - 23 000; Temps partiel

Résumé du poste

Disney Stores USA, LLC is hiring a part-time Key Holder Cast Member to support the Store Leadership Team and ensure guests have the best retail experience. The role focuses on guest engagement, coaching Cast Members, and maintaining brand standards.

The position requires high school diploma, ability to work a flexible schedule including weekends, and lifting up to 45 lbs. Prior specialty retail experience is a plus. This is a non-exempt role in the Disney Store network.

Qualifications

• Minimum High School Diploma or equivalent.
• Experience in specialty retail is preferred.
• Ability to lift up to 45 lbs and climb a ladder.

Responsabilités

• Lead on duty to coach and motivate cast members while upholding a culture of exceptional guest experiences.
• Support store mission and brand through communication, integrity and passion.
• Maintain store visual standards and comply with policies and procedures.
• Drive productivity, morale and consistent coaching for the team.
• Collaborate with leadership to translate strategy into priorities and action plans.
• Monitor key metrics like Mystery Shop scores, sales equations and controllable expenses.

Connaissances

Guest Experience

Leadership

Communication

Storytelling

Flexibility

Formation

High School Diploma or equivalent

Description du poste

Disney store and DisneyStore.com are the retail merchandising arms of Disney Parks, Experiences and Products, the business segment of The Walt Disney Company (NYSE:DIS) and its affiliates that extends The Walt Disney Company's brands to merchandise. Disney store and DisneyStore.com is owned and operated by Disney in North America, Europe, Japan and China. Disney store and DisneyStore.com carry high-quality products and books, including exclusive product lines that support and promote key entertainment initiatives and characters from Disney, Pixar, Star Wars, Marvel and National Geographic. DisneyStore.com is the U.S. ecommerce destination for guests of all ages, offering a curated selection of products, global collections and collaborations from Disney and licensees, including trend fashion and accessories, toys, home and collectibles. Disney store and DisneyStore.com offer magical shopping experiences that can only be delivered by Disney, one of the world's largest and most successful entertainment companies. There are currently Disney store locations in North America, Japan, China and Europe, plus online stores www.disneystore.co.uk, www.disneystore.de, www.disneystore.es, www.disneystore.fr, www.disneystore.it, and store.disney.co.jp. For more information, please follow us at: www.facebook.com/DisneyStore, www.instagram.com/DisneyStore and www.twitter.com/DisneyStore.

The Key Holder Cast Member supports the Store Leadership Team by participating in the day-to-day operations of the Store ensuring that the Guest, both internal and external, has "The Best Retail Experience in the World". This is done through consistent exceptional Guest Experience, development of the Cast, maintenance of Store visual standards as well as compliance with established policies and procedures. This is a part-time, non-exempt position.

• Serves as Leader on Duty to coach and motivate Cast Members while upholding a culture that builds exceptional internal and external Guest Experiences. This is accomplished through in Store entertainment, Guest Engagement and building an emotional connection to the brand.
• Supports Disney Store Mission, "Creating Magical Moments for Guests of all Ages", through inspiring communication, integrity and passion for the Brand.
• Holds self and others accountable to high performance standards while providing Guest with memorable experiences
• Strengthens others through consistent coaching and feedback while driving productivity and morale of the team
• Considers impact of actions on individual, team and the organization.
• Supports and participates in initiatives that give back to the community to promote the Disney brand
• Works in collaboration with Team to leverage synergy opportunities across functions and businesses
• Supports strategy as developed and helps to translate into specific priorities, objectives and action plans
• Understands and drives appropriate metrics to assess business performance – Mystery Shop Score, Sales Equations (sales and KPIs) and Controllable Expenses (shrink and payroll)
• Partners with Store Leadership Team to ensure Store is open and closed in compliance with company policy
• Upholds all company policies as outlined in the Standard Operating Procedures, Employee Policy Manual and Code of Business Conduct
• Ability to communicate effectively with all levels, even under pressure
• Demonstrate ability to give basic direction and feedback to Cast Members
• Attention to detail and ability to prioritize Guests and tasks
• Proven ability to create a positive work environment
• Ability to listen to feedback and take constructive action
• Must maintain a professional appearance and adhere to Disney Store grooming guidelines
• Job may require lifting boxes that weigh up to 45 lbs. and climbing a ladder
• Must be available a minimum of three (3) days during the week and Saturday and Sunday open availability. Able to work a flexible schedule that meets the needs of the business, including overnights, evenings, holidays, weekends and call-in shifts
• Must be able to submit verification of legal right to work in the United States
• Must be at least 18 years of age
• Previous experience in specialty retail
• Ability to speak fluently in another language in addition to English
• Comfortable storytelling in front of large groups of people
• High School Diploma or equivalent

This position is with Disney Stores USA, LLC.

This position is with Disney Store Puerto Rico, LLC.

• The pay rate for this role in Pennsylvania is $14.00 per hour

Disclaimer

This position is with The Walt Disney Company, which is part of a business we call Disney Store.

The Walt Disney Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

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