Lead Cast Member: Guest Experience & Store Leadership

Disney Live Entertainment; Myrtle Beach (SC); On-site; USD 17,000 - 25,000; Part time

Job summary

Disney Stores USA, LLC is seeking a Part-time Key Holder Cast Member to support the Store Leadership Team in delivering The Best Retail Experience in the World. You will lead Cast Members, maintain visual standards, and ensure adherence to policies while delivering magical moments for guests.

The role requires availability three days a week plus weekend open availability, lifting up to 45 lbs, and a professional Disney Store appearance. Join us in creating extraordinary guest experiences.

Qualifications

• Strong guest-service orientation.
• Ability to lead and coach Cast Members.
• Excellent communication with all levels.
• Comfortable in a fast-paced retail environment.

Responsibilities

• Support the Store Leadership Team in daily operations to deliver the best guest experience.
• Act as Leader on Duty to coach Cast Members and promote brand culture.
• Uphold Disney Store mission: Creating Magical Moments for guests of all ages.
• Holds self and others to high performance standards while ensuring memorable guest experiences.
• Strengthens teams through coaching and feedback to drive productivity and morale.
• Communicate effectively with all levels, even under pressure.
• Prioritize guests and tasks with attention to detail.
• Collaborate across teams to leverage store-wide opportunities.
• Translate strategy into specific priorities and action plans.
• Monitor metrics like Mystery Shop and sales KPIs.
• Assist in training and development of Cast Members.
• Ensure store opens/closes per company policy.
• Maintain professional appearance per grooming guidelines.
• Support community initiatives to promote the Disney brand.
• Adopt a flexible schedule including weekends and holidays.

Skills

Guest experience

Leadership

Communication

Coaching

Attention to detail

Teamwork

Education

High School Diploma or equivalent

Job description

Disney Stores USA, LLC is seeking a Part-time Key Holder Cast Member to support the Store Leadership Team in delivering The Best Retail Experience in the World. You will lead Cast Members, maintain visual standards, and ensure adherence to policies while delivering magical moments for guests.

The role requires availability three days a week plus weekend open availability, lifting up to 45 lbs, and a professional Disney Store appearance. Join us in creating extraordinary guest experiences.