Retail IT Support Tech – POS & Network Expert

Tire Discounters, Inc.; Cincinnati (OH); On-site; USD 52,000 - 76,000; Full time

Job summary

Tire Discounters, Inc. is seeking an IT Support Technician II to provide second-level technical support for our retail store locations and corporate operations, resolving escalated hardware, software, and network issues that cannot be solved at first level.

You will work closely with Help Desk, IT teams, store staff and vendors to troubleshoot, deploy hardware, document solutions, and maintain security practices; prior retail IT experience and strong customer service are valued.

Qualifications

• Associate’s or Bachelor’s degree in information technology, Computer Science, or a related field preferred; equivalent education and relevant experience will be considered.
• Two to four years of IT support experience, including experience providing second-level or escalated technical support.
• Experience supporting a multi-location or retail environment preferred.
• Experience supporting Windows operating systems, Microsoft 365, desktop hardware, peripheral devices, and basic network connectivity.
• Relevant IT certifications, such as CompTIA A+, Network+, Microsoft certifications, or ITIL Foundation, are a plus.

Responsibilities

• Provide second-level technical support for retail store and office technology, including desktops, POS applications, payment devices, printers, scanners, and other peripheral equipment.
• Troubleshoot, diagnose, and resolve escalated hardware, software, application, and connectivity issues that cannot be resolved through first-level Help Desk support.
• Perform basic troubleshooting of store network connectivity, including switches, routers, wireless access points, VPN, DHCP, and DNS-related issues, escalating more complex issues as appropriate.
• Support hardware installation, replacement, configuration, imaging, and deployment activities.
• Partner with internal IT teams and external vendors to escalate, coordinate, and resolve complex technical issues.
• Track incidents and service requests through the ticketing system, maintaining accurate and timely documentation of troubleshooting activities, resolutions, and follow-up.
• Develop and maintain knowledge-base documentation for recurring technical issues and established solutions.
• Communicate clearly and professionally with store managers, team members, and other stakeholders regarding issue status, resolution, and required follow-up.
• Follow established IT policies, procedures, security standards, and technology practices.
• Perform other related duties and special projects as assigned.

Skills

Windows & Microsoft 365

Hardware & peripherals

Network basics

Troubleshooting

Ticketing system

Documentation

Communication skills

Customer service

Independent & collaborative

Education

IT degree preferred

2–4 years IT support experience

Retail environment experience

IT certifications a plus

Job description

Tire Discounters, Inc. is seeking an IT Support Technician II to provide second-level technical support for our retail store locations and corporate operations, resolving escalated hardware, software, and network issues that cannot be solved at first level.

You will work closely with Help Desk, IT teams, store staff and vendors to troubleshoot, deploy hardware, document solutions, and maintain security practices; prior retail IT experience and strong customer service are valued.