Store Growth Leader & Customer Experience Coach

Tailored Brands, Inc.; Sterling, Northern (VA, KY); Hybrid; USD 40,000 - 56,000; Full time

Job summary

Tailored Brands, Inc. in Sterling, VA is seeking a Store Lead who will partner with the Store Manager to coach the team, drive sales, and maintain operational excellence while on duty.

You will support staffing, training, and day-to-day operations to ensure the customer experience meets our brand standards across visuals, service, and processes.

This role requires strong leadership, clear communication, and the ability to leverage store reports to meet daily goals and improve performance.

Qualifications

• Minimum of 1 year of Retail or Sales experience.
• Self-motivated, results oriented, strategic thinker.
• Strong organizational and leadership skills.
• Excellent written and verbal communication skills.
• Demonstrates active listening and problem-solving skills.
• Proven ability to train and develop high performing store teams.
• Proficient in technology systems, applications, Microsoft Office, and video conferencing.
• Ability to operate a computer and POS System.

Responsibilities

• Inspire store team to achieve their best performance.
• Execute to maximize growth and potential.
• Create an engaged and inclusive store environment.
• Elevate the customer experience through operational excellence.
• Exceed customer expectations in all interactions.
• Partner with Store management to lead staff when on duty.

Skills

Retail sales

Customer service

Leadership

Communication

Team coaching

Tools

POS system

Microsoft Office

Video conferencing

Job description

Tailored Brands, Inc. in Sterling, VA is seeking a Store Lead who will partner with the Store Manager to coach the team, drive sales, and maintain operational excellence while on duty.

You will support staffing, training, and day-to-day operations to ensure the customer experience meets our brand standards across visuals, service, and processes.

This role requires strong leadership, clear communication, and the ability to leverage store reports to meet daily goals and improve performance.