Store Lead & Customer Experience Coach

Tailored Brands, Inc.; Silver Spring, Northern (MD, KY); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Tailored Brands, Inc. in Silver Spring, MD is seeking a Store Lead to partner with the Store Manager in driving sales, service and operational excellence.

You will coach, develop and motivate the team, maintain a positive, inclusive environment, and take on store key responsibilities when scheduled as manager on duty. You will leverage reports to guide decisions, assist in recruiting, and ensure brand standards and marketing initiatives are executed.

Qualifications

• Minimum of 1 year of Retail or Sales experience.
• Strong organizational and leadership skills.
• Excellent written and verbal communication skills.
• Proven ability to train and develop high performing store teams.
• Proficient in technology systems, Microsoft Office and video conferencing.
• Ability to operate a computer and POS system.

Responsibilities

• Support store management to lead staff toward sales, service, and ops goals.
• Coach and develop team to achieve performance targets.
• Ensure staffing aligns with initiatives and tasks.
• Train staff on internal ops and programs.
• Maintain brand standards and marketing initiatives.
• Deliver exceptional customer experience and monitor NPS.

Skills

Retail or Sales experience

Leadership

Communication skills

Training & development

Technology & POS proficiency

Microsoft Office

Tools

POS System

Microsoft Office

Video Conferencing

Job description

Tailored Brands, Inc. in Silver Spring, MD is seeking a Store Lead to partner with the Store Manager in driving sales, service and operational excellence.

You will coach, develop and motivate the team, maintain a positive, inclusive environment, and take on store key responsibilities when scheduled as manager on duty. You will leverage reports to guide decisions, assist in recruiting, and ensure brand standards and marketing initiatives are executed.