Store Growth & Customer Experience Leader

Steingg; Appleton (WI); On-site; USD 52,000 - 68,000; Full time

Job summary

Steingg in Appleton, WI is seeking an Assistant Store Manager to support the Store Manager in driving revenue, profitability, and exceptional customer experience. You will help lead merchandising, operations, and safety programs while maintaining high presentation standards and a strong associate development focus.

The role requires a Bachelor’s Degree or equivalent experience, strong interpersonal and analytical skills, and the ability to manage multiple projects with solid organization.

Qualifications

• Bachelor’s Degree or minimum 2 years related experience.
• Supervisory experience preferred but not required.
• General knowledge of key retail metrics, consumer and product trends.
• Strong interpersonal and relationship building skills to develop partnerships with store personnel, vendors and corporate leadership.
• Sound computer proficiency (Microsoft Office, Inventory and POS software).
• Strong collaborative, motivation and communication skills.
• Ability to influence others through fact based analytical skills and experience leading others to obtain results.
• Demonstrated ability to lead and develop associates—provide coaching to store associates.
• Ability to manage the entire property and multiple projects efficiently with excellent organization skills while generating a superior customer experience.
• May support other store locations as needed to support company activities and business needs (~15% of the time).

Responsibilities

• Develop a culture that understands, demonstrates and is passionate about the vision, mission and values of the organization.
• Assist the Store Manager in attaining optimal financial performance through consistently exceeding customer expectations while maintaining excellence in store operations.
• Execute merchandising and marketing plans and programs with precise setup and timely feedback.
• Monitor daily store performance, review KPIs and controllables with the Store Manager, and communicate opportunities.
• Ensure store processes such as inventory receiving, associate scheduling, customer service, housekeeping and lead process improvements.
• Ensure initiatives, programs and policies are implemented effectively.
• Foster open two-way communication to insure positive morale and constructive ideation.
• Meet compliance and regulatory obligations including hiring, benefits, workers’ compensation and labor laws.
• Develop and maintain a safe customer and associate environment with safety and security teams.
• Share observations on property/fixtures to develop proactive improvement plans.
• Manage staffing levels, development, succession planning and uphold company values.
• Protect company assets and support multi-location needs (~15% travel).

Skills

Interpersonal skills

Leadership

Communication skills

Analytical skills

Education

Bachelor’s Degree or equivalent

Tools

Microsoft Office

POS software

Inventory software

Job description

Steingg in Appleton, WI is seeking an Assistant Store Manager to support the Store Manager in driving revenue, profitability, and exceptional customer experience. You will help lead merchandising, operations, and safety programs while maintaining high presentation standards and a strong associate development focus.

The role requires a Bachelor’s Degree or equivalent experience, strong interpersonal and analytical skills, and the ability to manage multiple projects with solid organization.