Store GM: Lead Team, Elevate Guest Experience, Drive Growth

coffeeandbagelbrands; Virginia (MN); On-site; USD 29,000 - 55,000; Full time

Job summary

Caribou Coffee is seeking a General Manager in Virginia, MN to drive store performance, lead a high-performing team, and deliver excellent guest experiences. You will manage staffing, training, and coaching while ensuring adherence to food safety and company standards.

Responsibilities include optimizing sales, controlling inventory and costs, and leading with a focus on Team, Guest, and Business. This role requires full-time availability, including early mornings, evenings, weekends, and

Qualifications

• A minimum of 1–2 years of restaurant, retail, or guest service management experience.
• Must be 18 years of age or older.
• Have reliable transportation.
• Ability to work full-time (47 hours per week) including early mornings, evenings, weekends and holidays.
• Willingness to learn new systems and tools as they are introduced to support the business.

Responsibilities

• Lead store staffing and bench planning with up-to-date schedules and effective communication.
• Build and maintain a high-performing team through goal setting and accountability.
• Oversee onboarding and training programs, ensuring completeness and consistency.
• Provide coaching, feedback, and recognition to support development and performance.
• Uphold policies and create a safe, supportive environment for team members and guests.
• Utilize Caribou systems and tools in a timely, correct manner.
• Drive guest satisfaction, speed of service, and loyalty through data-driven initiatives.
• Manage store performance, scheduling standards, inventory, and costs.

Skills

Team leadership

Communication

Adaptability

People development

Empathy

Conflict resolution

Coaching

Education

High school diploma or GED

ServSafe certification (preferred)

Tools

Toast

CrunchTime

GoSpotCheck

EcoSure

TeamworX

Medallia

Workday

Beekeeper

Job description

Caribou Coffee is seeking a General Manager in Virginia, MN to drive store performance, lead a high-performing team, and deliver excellent guest experiences. You will manage staffing, training, and coaching while ensuring adherence to food safety and company standards.

Responsibilities include optimizing sales, controlling inventory and costs, and leading with a focus on Team, Guest, and Business. This role requires full-time availability, including early mornings, evenings, weekends, and