Store General Manager: Operations & Customer Experience

MRINetwork; Ainsworth (NE); On-site; USD 42,000 - 64,000; Full time

Job summary

MRINetwork is seeking a Store Manager to oversee the total operation of the assigned store location in a hands-on retail leadership role. The position entails hiring, training, scheduling, budgeting, and enforcing company policies while maintaining high standards of customer service and store presentation.

The Store Manager will manage P&L contributors, oversee cash handling and banking, and ensure staff adherence to safety and food handling procedures.

Responsibilities

• Hires, disciplines, and terminates personnel with the involvement of the District Manager and Corporate Human Resource Department.
• Maintains labor within budget and posts a two-week schedule at least one week in advance.
• Oversees expenses and profitability to meet budget goals, including reviewing monthly P&L statements.
• Ensures all documentation is complete, accurate, and turned in on time
• Opens and closes shifts, including completing required paperwork.
• Makes certain customer needs are met and implement the company’s policy on customer service.
• Supervises cash control and bank deposits.
• Ensures customer needs are met in accordance with company service standards.
• Projects a positive attitude.
• Resolves customer, personnel, and equipment issues.
• Maintains store cleanliness, organization, and equipment in accordance with company standards.
• Ensures accurate ordering, stocking, and pricing of all products.
• Implements and reinforces company training programs.
• Supervises and trains personnel; including training associates on food handling, procedures and product standards.
• Ensures proper storage, dating, and temperature control of all food products.
• Ensures adequate staffing for all shifts.
• Completes performance and wage reviews in a timely manner.
• Ensures personnel meet uniform and appearance standards.
• Implements and enforces all company policies and procedures.
• Reports key operational issues to upper management.
• Maintains required operational records.
• Maintains a safe and healthy workplace.
• Conducts regular team meetings.
• Attends management and training meetings, as required.
• Provides excellent customer service.
• Reports for work in a timely manner when scheduled.

Job description

MRINetwork is seeking a Store Manager to oversee the total operation of the assigned store location in a hands-on retail leadership role. The position entails hiring, training, scheduling, budgeting, and enforcing company policies while maintaining high standards of customer service and store presentation.

The Store Manager will manage P&L contributors, oversee cash handling and banking, and ensure staff adherence to safety and food handling procedures.