Store General Manager — Lead Ops, Growth & Guest Experience

Wingstop; Bloom Township (IL); On-site; USD 85,000 - 110,000; Full time

Job summary

Wingstop is seeking a General Manager to lead a restaurant as the CEO of the store, driving financial performance, guest experience, and operational excellence. You will build high-performing teams, manage labor and costs, and execute growth and local marketing strategies.

The role focuses on strategic leadership, QSC adherence, and brand execution while developing future leaders and promoting a strong, high-performance culture within a Wingstop location.

Responsibilities

• Own total restaurant performance, including operations, profitability, and team execution.
• Lead daily operations with full accountability for results.
• Ensure QSC standards are consistently met.
• Conduct regular self-audits and operational walkthroughs.
• Ensure systems, checklists, and processes are followed consistently.
• Own and manage prime cost (labor + food) performance.
• Maintain labor targets and food cost targets.
• Analyze daily sales, labor reports, and KPIs.
• Forecast sales and build strategic schedules for efficiency.
• Oversee payroll, cash handling, deposits, and financial accuracy.
• Manage inventory, truck orders, and product levels.
• Identify and prevent waste, variance, and loss.
• Drive top-line sales and execute growth strategies.
• Analyze trends and guest feedback for opportunities.
• Lead upselling and in-store performance initiatives.
• Execute Local Store Marketing (LSM) strategies.
• Act as a brand ambassador in the local market.
• Manage online reputation and guest feedback.
• Execute company promotions with consistency.
• Recruit, hire, and retain a strong team.
• Develop Assistant Managers and Shift Leaders into leaders.
• Foster a high-performance culture and internal promotion paths.
• Build leadership bench for growth.
• Conduct performance evaluations and accountability.
• Create pathways for internal promotion and career growth.
• Build schedules aligned with forecasts.
• Ensure proper staffing across all dayparts.
• Adjust labor in real time to meet demands.
• Hold leadership team to labor performance.
• Deliver high-quality guest experiences and satisfaction.
• Monitor and improve guest satisfaction metrics.
• Resolve escalated guest concerns quickly.
• Identify and eliminate recurring service issues.
• Ensure food safety, health, and sanitation standards.
• Maintain ServSafe and other certifications.
• Conduct safety checks and ensure equipment functionality.
• Prepare for audits and inspections.
• Maintain accurate documentation and lead team meetings.
• Oversee ordering of supplies and inventory processes.
• Partner with leadership to drive results.

Job description

Wingstop is seeking a General Manager to lead a restaurant as the CEO of the store, driving financial performance, guest experience, and operational excellence. You will build high-performing teams, manage labor and costs, and execute growth and local marketing strategies.

The role focuses on strategic leadership, QSC adherence, and brand execution while developing future leaders and promoting a strong, high-performance culture within a Wingstop location.