Store General Manager: Lead, Grow & Exceed Sales

Victra; Farmington (NM); Hybrid; USD 60,000 - 84,000; Full time

Benefits offered by this job

Paid Training

Premium Health, Dental, and Vision

401K Match

Tuition Reimbursement

50% off Verizon Service

VNation Disaster Relief

Referral Bonus

Frequent Contests

Real career pathing

Job summary

Victra is the largest Verizon authorized retailer in the United States. As General Manager, you shape guest experience and coach your team to exceed sales targets while maintaining operational excellence.

You will mentor the Assistant General Manager and lead store initiatives, budgeting, forecasting, and reporting on performance. You will run the store like a business, champion new tools, and communicate company objectives while driving high-performance results in a fast-paced environment.

Qualifications

• 1-3 years of experience in a retail sales environment, 2 years in a leadership/supervisory role
• Management experience in a commissions-based sales environment
• Proven track record of achieving challenging team and individual sales goals
• Balanced multiple opposing priorities in a multifaceted environment
• Set goals, evaluated performance, and developed a high performing team
• Basic interview skills and enhanced staffing knowledge
• High school diploma or GED
• One or more years of customer service, preferably in a retail or sales environment
• Willingness to work evenings, weekends, holidays, November through December, and/or during peak vacation periods
• At least 18 years of age
• Legally authorized to work in the United States

Responsibilities

• Own the hiring process for your store: interview, select, and bring in the best talent — a General Manager's most important decision is who joins the team, not just how you develop them once they're there
• Build, develop, and mentor your sales team
• Work through your team to teach, coach, and reinforce our sales process with Every Guest, Every Time
• Provide ongoing sales training and support to help your team exceed sales, retention, quality, and service objectives
• Take personal ownership of store's overall sales performance and metrics
• Ensure staff meet monthly targets and complete training on time
• Own store success including staffing, scheduling, labor controls, marketing, and loss prevention
• Keep score daily and adjust before gaps become missed targets
• Set guest service standards and resolve escalations
• Build relationships with peers and district leadership
• Champion new tools and traffic strategies
• Engage in sales strategy and budgeting/forecasting

Skills

Retail leadership

Team development

Sales goals

Interviewing

Customer service

Scheduling

Education

High school diploma or GED

Job description

Victra is the largest Verizon authorized retailer in the United States. As General Manager, you shape guest experience and coach your team to exceed sales targets while maintaining operational excellence.

You will mentor the Assistant General Manager and lead store initiatives, budgeting, forecasting, and reporting on performance. You will run the store like a business, champion new tools, and communicate company objectives while driving high-performance results in a fast-paced environment.