Store General Manager: Inspire Team, Elevate Guest Experience

Bagel Brands; Virginia (MN); On-site; USD 29,000 - 55,000; Full time

Job summary

Caribou Coffee is seeking a General Manager in Virginia, Minnesota, to lead store operations, drive sales, and ensure exceptional guest experiences. You will build a high-performing team, manage budgets, and uphold safety standards to create a positive, productive workplace.

The GM will oversee staffing, training, and daily operations, align team with Caribou's core values, and optimize guest satisfaction and store profitability through strong leadership and strategic planning.

Qualifications

• Minimum 1–2 years of restaurant/retail/guest service management experience.
• Must be 18 years of age or older.
• Must be able to work full-time (47 hours per week).
• Willingness to learn new systems and tools.

Responsibilities

• Staff scheduling and bench planning to ensure full store coverage.
• Provide ongoing coaching, feedback, and recognition to team members.
• Lead with Caribou's core values to foster a positive work environment.
• Drive strategies to improve guest satisfaction, service speed, and loyalty.
• Manage store performance, budgeting, and inventory to optimize profitability.
• Uphold food safety, sanitation, and health protocols.

Skills

Team leadership

Guest service

Coaching & feedback

Staff development

Adaptability

Change leadership

Education

High school diploma or GED

ServSafe certification (preferred)

Tools

Toast

CrunchTime

GoSpotCheck

EcoSure

TeamworX

Medallia

Workday

Beekeeper

Job description

Caribou Coffee is seeking a General Manager in Virginia, Minnesota, to lead store operations, drive sales, and ensure exceptional guest experiences. You will build a high-performing team, manage budgets, and uphold safety standards to create a positive, productive workplace.

The GM will oversee staffing, training, and daily operations, align team with Caribou's core values, and optimize guest satisfaction and store profitability through strong leadership and strategic planning.