Store General Manager — Elevate Experience & Profit

Footlocker; Fayetteville (NC); On-site; USD 40,000 - 68,000; Full time

Job summary

Foot Locker is seeking a Store Manager to lead, coach, and develop the team to deliver an outstanding in-store customer experience. You will drive recruiting, training, guest services, visual merchandising, and overall store operations to maximize profitability.

The role emphasizes coaching, policy execution, and empowering staff to deliver brand-aligned experiences across athletic products and services.

Qualifications

• Demonstrated leadership ability with at least 2 years of experience in a customer-facing sales setting.
• Confident and comfortable engaging customers to deliver an elevated experience.
• Motivated to achieve great results because of enthusiasm from interacting with customers and athletic products.
• Resourceful and versatile in responding to changing demands in omni-channel retail.
• Strong cognitive and mathematical skills including problem analysis, decision making and financial analysis.
• High level of ethics, values, integrity, and trust.
• Flexible availability – nights, weekends, and holidays.

Responsibilities

• Coaching and motivating your team to inspire top performance and an exceptional customer experience.
• Executing standards in recruiting, hiring, training, guest services, visual merchandising, and store operations.
• Execute plans to drive key performance indicators to maximize profitability.
• Enhance brand loyalty by empowering team to create a natural and personable experience for customers.
• Act as a partner between customers, sales associates, store leadership and corporate business partners.
• Maintains a high level of customer focus and leads by example with clear and engaging communication.
• Ensures visual directives and standards are maintained.
• Passion for teaching associates product knowledge and how to apply their learnings to the customer experience.

Skills

Leadership

Customer service

Retail sales

Team coaching

Communication

Ethics

Flexibility

Job description

Foot Locker is seeking a Store Manager to lead, coach, and develop the team to deliver an outstanding in-store customer experience. You will drive recruiting, training, guest services, visual merchandising, and overall store operations to maximize profitability.

The role emphasizes coaching, policy execution, and empowering staff to deliver brand-aligned experiences across athletic products and services.