Store General Manager — Coffee & Tea Leader

The Coffee Bean and Tea Leaf; Glendale (CA); On-site; USD 85,962,000 - 106,020,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K

Pet insurance

Accident insurance

Life insurance

Long-term disability

Short-term disability

Discounts on coffee & tea

Vacation pay

Sick pay

Observed holidays

Job summary

The Coffee Bean & Tea Leaf is seeking a General Manager to lead daily store operations in Southern California. You will drive profitability, service standards, and team performance while coaching and training staff to deliver a Total Quality Experience for guests.

You will share passion for premium coffee and tea, mentor assistants, and engage with the local community to grow the business and attract top talent. This role emphasizes safety and guest satisfaction.

Qualifications

• Experience leading a retail/food-service team.
• Strong interpersonal and hospitality skills.

Responsibilities

• Lead by example. General Manager is a leader/advocate for your team by driving profitability, service, performance, and operational excellence through coaching and training.
• Be a coffee & tea expert. You bring the passion, we provide the training, and you share it with the team and guests providing a Total Quality Experience.
• Generate new guests. Many guests shop online these days; however, the store is where we meet many of our guests for the first time.
• Care about safety. Safe store environment, healthy employees and guests are our number one priority.
• Contribute. General Manager to manage a profitable store by tracking sales and overseeing the day to day operations and risk management. Help the store with tasks, ideas and support store growth operationally.
• Be Creative. Visual merchandising and product placement to create memorable experiences for the guests.
• Be an advocate. As the face of CBTL you will build the store presence by connecting with your local community to attract & retain fresh talent.
• Be an Mentor. General Manager will mentor an Assistant General Manager as well as other store staff by knowledge sharing and embodying CBTL guiding principles.

Skills

Leadership

Customer service

Operations

Job description

The Coffee Bean & Tea Leaf is seeking a General Manager to lead daily store operations in Southern California. You will drive profitability, service standards, and team performance while coaching and training staff to deliver a Total Quality Experience for guests.

You will share passion for premium coffee and tea, mentor assistants, and engage with the local community to grow the business and attract top talent. This role emphasizes safety and guest satisfaction.