Café General Manager: Guest Experience & Operations

ZippyApp - Recruitment Marketing; Atlanta (GA); On-site; Full time

Job description

Born and brewed in Southern California since 1963, The Coffee Bean & Tea Leaf has become one of the world’s largest specialty coffee and tea retailers. Today we have global presence with Cafés around the world and offices in California, Singapore and Malaysia.This location is owned and operated by the Verge Group. We are a group of experienced business operators who are building a progressive and inclusive organization to serve the greater good of all humanity.We's love to have you as a part of the team. Please join us to be part of this amazing journey.Do you love premium Coffee & Tea? Do you want to work for a socially responsible, guest service driven company? The Coffee Bean & Tea Leaf®General Manager curates memorable experiences for our guests and the CBTL team daily. We are seeking friendly, dedicated, and creative Barista’s to provide our guests with the world’s finest quality coffee and tea experience. As a member of our team, you will have the opportunity to engage with the clients while developing your skills in a variety of areas across the business. Many of our General Managers started off as Baristas!

Requirements/Responsibilities
Key Responsibilities- Manage day-to-day operations including opening, closing, staffing, and workflow efficiency- Recruit, train, coach, and develop team members- Ensure outstanding customer service and a welcoming environment- Monitor inventory, ordering, and vendor relationships- Maintain quality standards for food, beverages, and cleanliness- Manage scheduling, labor costs, and payroll compliance- Analyze sales reports and control expenses to meet financial goals- Enforce health, safety, and sanitation standards- Resolve customer concerns professionally and promptlyQualifications- Previous management experience in coffee shop, café, restaurant, or hospitality environment- Strong leadership and team development skills- Excellent communication and problem-solving abilities- Ability to work flexible hours including weekends and holidays- Knowledge of POS systems and inventory management preferredPhysical Requirements- Ability to stand for extended periods- Lift up to 30–40 pounds- Work in a fast-paced environment