Store Freight & Ops Leader: People-First Execution

DICK'S Sporting Goods; North Carolina; On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Benefits package

Job summary

DICK’S Sporting Goods in North Carolina is seeking a Freight Flow Lead who will act as the in-store expert for their department. The role centers on delivering excellent customer service while coaching teammates, planning daily tasks, and ensuring brand standards are followed.

You will work with the store leadership to build a strong team, oversee staffing for 30-day horizons, delegate tasks by priority, and maintain safe, inclusive shopping environments.

Qualifications

• Flexible availability – including nights, weekends, and holidays.
• Prior retail sales experience or customer-focused experience preferred.
• Ability to stand, bend, stoop, reach, push, pull and lift up to 15–50 lbs repeatedly.
• Ability to stand/walk for extended periods (up to 4 hours).
• Ability to lift up to 70 lbs intermittently (up to 25 times per hour).
• Able to work at heights greater than 4 feet with ladder or lift.

Responsibilities

• Supports building and hiring a strong team by observing in-store interviews and department tours.
• Builds a people-first culture by connecting with every teammate in the store to build mutual understanding and respect.
• Plans, organizes, controls 30-days out with the guidance of Assistant Store Manager; including building an effective approach and align on necessary workforce to execute daily assignments, game plans, projects, or store events.
• Strategically leverages teammates to ensure brand standards are met, programs and processes are executed daily, and tasks are delegated based on their priority level.
• Assists the store leadership team with general supervision in the store in accordance with Company policies and procedures, including opening and closing the store, performing Front End and Cash Office functions, and processing firearms sales in compliance with State and Federal ATF regulations, where applicable.
• Upholds company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation and replenishment standards, etc.
• Assists with training teammates on company procedures and programs; this includes providing hands-on coaching and teaching the 'why' behind tasks, plans, and processes.
• Prioritizes coaching and developing oneself and others; provides hands-on coaching and teaches the “why” behind tasks, plans, and processes (e.g., NSPP, Scorecards, LP, etc.).
• Leads by example to support the vision of the organization and store by helping teammates understand how their responsibilities directly align to the common purpose, organizational goals, and delivering a hassle-free shopping experience.
• Creates an inclusive store environment where everyone (teammates & customers) feels welcome and safe and is treated with respect.
• Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information.
• Takes an all-hands-on-deck approach to support the team across the store.
• Performs other tasks as assigned by management.

Skills

Flexible availability

Retail experience

Customer-focused

Leadership ability

Interpersonal skills

Physical stamina

Job description

DICK’S Sporting Goods in North Carolina is seeking a Freight Flow Lead who will act as the in-store expert for their department. The role centers on delivering excellent customer service while coaching teammates, planning daily tasks, and ensuring brand standards are followed.

You will work with the store leadership to build a strong team, oversee staffing for 30-day horizons, delegate tasks by priority, and maintain safe, inclusive shopping environments.