Store Floor Leader – Fashion Experience & Ops

COS; Washington (District of Columbia); On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

25% staff discount across H&M Group品牌

HIP incentive program

401(k)

Paid Time Off (including birthday)

Health Savings Account (HSA)

Life & Disability protection

Employee Assistance program (EPA)

Pet Insurance

Job summary

COS is seeking a Floor Manager to lead a store team and deliver exceptional customer experiences. You will guide with energy, set the tone for a welcoming, results-driven environment, and ensure operations align with brand standards.

You will coach Sales Advisors, analyze sales data with the Store Manager, participate in recruitment and onboarding, and step in as Store Manager when needed. The role is full-time, 40 hours weekly, with compensation per hour and benefits.

Qualifications

• Good knowledge of store operations & standards from previous experience working in retail, preferably within a fashion environment.
• Customer-focused and capable of leading by example to deliver great service.
• Product passion and enthusiasm for the offerings.
• Eager to learn and open to feedback for development.
• Excellent communication, clear direction and constructive feedback.
• Adaptable and flexible to changing priorities and customer requests.
• Analytical thinking and understanding of retail KPIs to drive performance.

Responsibilities

• Deliver high level customer service with styling advice and product knowledge.
• Analyse sales data with Store Manager to maximise department performance.
• Lead and motivate a team of Sales Advisors to meet service and presentation standards.
• Support recruitment and onboarding of new team members.
• Identify and nurture future talent for progression.
• Oversee daily store operations and ensure efficiency with brand standards.
• Act as brand ambassador delivering the best customer experience.
• Step in as Store Manager when required to maintain leadership.

Skills

Store operations

Retail experience

Customer-focused

Product passion

Communication

Adaptability

Analytical thinking

Job description

COS is seeking a Floor Manager to lead a store team and deliver exceptional customer experiences. You will guide with energy, set the tone for a welcoming, results-driven environment, and ensure operations align with brand standards.

You will coach Sales Advisors, analyze sales data with the Store Manager, participate in recruitment and onboarding, and step in as Store Manager when needed. The role is full-time, 40 hours weekly, with compensation per hour and benefits.