Floor Manager - Fashion Retail Leader

COS; Atlanta (GA); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Staff discount

HIP incentive program

401(k) matching

Paid Time Off including birthday

Job summary

COS is seeking an experienced Floor Manager in the Atlanta area to drive exceptional customer service and store performance. You will lead with energy, deliver styling expertise, and ensure operations align with brand standards on the shop floor.

You will manage a team of Sales Advisors, support recruitment and onboarding, and step in as Store Manager when needed to maintain smooth leadership and outstanding customer experiences.

Qualifications

• Good knowledge of store operations & standards from previous experience in retail, preferably fashion.
• Customer-Focused: You genuinely enjoy engaging with customers and lead by example in prioritizing their needs to deliver great service.
• Product Passion: You have a genuine interest in the products we offer and love sharing that enthusiasm with customers.
• Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.
• Excellent Communication: Clear, confident, and empathetic in both customer and team interactions, able to provide clear direction and constructive feedback when needed.
• Adaptability & Flexibility: Adaptable and responsive to changing priorities and customer requests.
• Analytical Thinking: Understanding of key retail KPIs and how to use them to drive performance.

Responsibilities

• Deliver a high level of customer service through expert styling advice, strong product knowledge, and an engaging store experience.
• Analyse sales data and collaborate with the Store Manager to maximise department performance.
• Lead and motivate a team of Sales Advisors to consistently achieve service and presentation standards.
• Support recruitment efforts and ensure effective onboarding and training for new team members.
• Identify and nurture future talent, contributing to development plans that support team progression.
• Oversee daily store operations, ensuring efficiency and alignment with brand standards.
• Act as a brand ambassador, consistently delivering the best possible experience for every customer.
• Step into the role of Store Manager when required, ensuring continuity in leadership and performance.

Skills

Store operations

Customer service

Leadership

Communication

Adaptability

Analytical thinking

Product knowledge

Job description

COS is seeking an experienced Floor Manager in the Atlanta area to drive exceptional customer service and store performance. You will lead with energy, deliver styling expertise, and ensure operations align with brand standards on the shop floor.

You will manage a team of Sales Advisors, support recruitment and onboarding, and step in as Store Manager when needed to maintain smooth leadership and outstanding customer experiences.