Store Floor Leader & Customer Experience Coach

Hollister Co; Westlake (OH); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Quarterly sales incentive bonus

Merchandise discount

Career advancement opportunities

Training and development

Job summary

Abercrombie & Fitch Co. is seeking a Part-time Key Lead at Hollister Co. in Westlake, OH. You will support store leadership on the floor, coach Brand Reps and Stock Associates, and ensure smooth operations while delivering exceptional customer experiences.

The role emphasizes product knowledge, brand presentation, and collaboration with the store team to meet daily sales goals. Availability includes weekends and holidays with 12–16 hours weekly.

Qualifications

• High School Diploma/G.E.D. preferred or equivalent.
• 1 year of retail experience preferred.
• Retail supervisory/management experience not required; leadership experience preferred.
• Strong customer focus and interpersonal/communication skills.

Responsibilities

• Perform opening and closing routines.
• Operate register/point of sale systems.
• Fulfill OMNI channel orders.
• Demonstrate product knowledge and brand awareness while driving sales.
• Build and maintain visual displays.
• Protect store assets and perform inventory control.
• Represent the brand and exemplify company culture and values.

Skills

Customer focus

Interpersonal skills

Communication skills

Fashion knowledge

Initiative

Adaptability

Multitasking

Education

High School Diploma/G.E.D.

Tools

POS systems

Job description

Abercrombie & Fitch Co. is seeking a Part-time Key Lead at Hollister Co. in Westlake, OH. You will support store leadership on the floor, coach Brand Reps and Stock Associates, and ensure smooth operations while delivering exceptional customer experiences.

The role emphasizes product knowledge, brand presentation, and collaboration with the store team to meet daily sales goals. Availability includes weekends and holidays with 12–16 hours weekly.