Store Floor Leader - Energize Service & Coaching

Rally House; Lexington (KY); On-site; USD 20,664 - 23,419; Part time

Job summary

Rally House is seeking a Team Captain to guide store teams, set the pace on the floor, and energize shifts. This role directs daily actions, supports consistent execution, and creates an engaging guest experience with urgency and teamwork.

The Team Captain leads onboarding, coaching, and service standards while managing merchandising and floor operations to maximize guest opportunities and sales during active shifts.

Qualifications

• Must be at least 18 years of age.
• 1-2 years of retail experience.
• Availability to work 10 to 20 hours per week including daytime, nights, weekends, holidays, and local sports events.

Responsibilities

• Support onboarding and training of new team members.
• Help maintain a high-energy, high-commitment store culture.
• Model service behaviors and standards consistently.
• Provide in-the-moment coaching and feedback to team members.
• Prioritize and delegate tasks during shifts to ensure execution.
• Serve as a go-to resource for basic operational questions.
• Validate completion of daily operational routines.
• Escalate operational risks and gaps to leadership quickly.
• Lead recovery, replenishment, and fixture resets during shifts.
• Ensure merchandising standards are maintained throughout the day.
• Guide Teammates on visual standards and product placement.
• Support visual transitions and floor sets.
• Lead the floor to ensure service coverage and prioritize guests.
• Reinforce the Party service model and behaviors.
• Handle escalated customer concerns with confidence and professionalism.
• Monitor service execution and adjust staffing or focus as needed.
• Drive sales during assigned shifts through guest focus and urgency.
• Coach team members to maximize guest opportunities.
• Support execution of promotions, hot markets, and events.

Skills

Social

Customer Centric

Action Oriented

Directs Work

Job description

Rally House is seeking a Team Captain to guide store teams, set the pace on the floor, and energize shifts. This role directs daily actions, supports consistent execution, and creates an engaging guest experience with urgency and teamwork.

The Team Captain leads onboarding, coaching, and service standards while managing merchandising and floor operations to maximize guest opportunities and sales during active shifts.