Store Experience Leader: Service, Safety & Ops

The Home Depot; Alexandria (VA); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading home improvement retailer is seeking a Customer Experience Manager to drive customer service and associate engagement while ensuring safety standards are met. The role involves coaching associates, resolving customer concerns, and managing daily store readiness. Candidates must be at least 18 years old and possess a high school diploma or GED. This full-time position does not require travel and offers an opportunity to lead customer service initiatives in a dynamic retail environment.

Qualifications

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• 1 year of work experience required.

Responsibilities

• Drive customer service and associate engagement.
• Provide coaching based on observations and behavior.
• Ensure associates follow all safety and hazmat procedures.
• Lead store kickoff meetings and ensure store readiness.

Skills

Customer service techniques

Coaching

Safety compliance

Team leadership

Education

High school diploma or GED

Job description

A leading home improvement retailer is seeking a Customer Experience Manager to drive customer service and associate engagement while ensuring safety standards are met. The role involves coaching associates, resolving customer concerns, and managing daily store readiness. Candidates must be at least 18 years old and possess a high school diploma or GED. This full-time position does not require travel and offers an opportunity to lead customer service initiatives in a dynamic retail environment.