Store Experience Leader

PetSmart; Town of Florida (NY); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits

401(k) Plan with company match

Paid Time Off for full‑time associates

Associate discounts

Tuition Assistance

Career Pathing

Development opportunities

Job summary

A leading pet retail company is seeking an Assistant Store Manager – Customer Experience to ensure exceptional service and leadership in their store. The role requires 3–5 years of retail leadership experience and full-time availability, including evenings and weekends. Key responsibilities include managing the associate experience, driving business growth, and maintaining high store standards. Benefit offerings include health and wellness benefits, 401(k) matching, and career development opportunities.

Qualifications

• 3–5 years of retail leadership or experience in a customer-focused environment.
• Full‑time availability required, flexible schedule including evenings, weekends, and holidays.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Strong organizational skills and attention to detail.

Responsibilities

• Participate in employment decisions like recruiting, hiring, coaching, and terminating.
• Lead the associate experience and support development through coaching.
• Ensure pets in our care are safe and healthy.
• Drive business growth by meeting sales and shrink targets.
• Oversee store events and maintain store standards.

Skills

Retail leadership

Customer service

Communication skills

Organizational skills

Ability to react under pressure

Job description

A leading pet retail company is seeking an Assistant Store Manager – Customer Experience to ensure exceptional service and leadership in their store. The role requires 3–5 years of retail leadership experience and full-time availability, including evenings and weekends. Key responsibilities include managing the associate experience, driving business growth, and maintaining high store standards. Benefit offerings include health and wellness benefits, 401(k) matching, and career development opportunities.