Customer Experience Leader - Store Operations & Service

The Home Depot; Grand Rapids (MN); On-site; USD 47,000 - 64,500; Full time

Job summary

A leading home improvement retailer is looking for a Customer Experience Manager in Grand Rapids, Minnesota. In this role, you will drive high-quality customer service and engagement while coaching associates on operational standards and safety procedures. Ideal candidates will have at least one year of retail experience and a strong grasp of customer service principles. This position offers competitive pay ranging from $47,000 to $64,500 annually.

Qualifications

• Must be 18 years of age or older.
• Legally permitted to work in the United States.
• 1 year of retail management experience preferred.

Responsibilities

• Drive high-level customer service.
• Coach associates in service techniques.
• Ensure safety and compliance with procedures.
• Lead daily operational meetings.

Skills

Customer service coaching

Team leadership

Safety procedures adherence

Effective communication

Performance management

Education

High School Diploma or GED

Job description

A leading home improvement retailer is looking for a Customer Experience Manager in Grand Rapids, Minnesota. In this role, you will drive high-quality customer service and engagement while coaching associates on operational standards and safety procedures. Ideal candidates will have at least one year of retail experience and a strong grasp of customer service principles. This position offers competitive pay ranging from $47,000 to $64,500 annually.