Retail Team Lead: Sales & Client Experience

TravisMathew, LLC; Honolulu (HI); On-site; USD 30,000 - 33,000; Full time

Job summary

TravisMathew, a premium apparel brand, is seeking a Supervisor to lead the in-store sales and service experience in Honolulu. You will promote a strong sales culture, exceed KPIs, and mentor part-time staff while delivering exceptional customer service.

You will maintain deep product knowledge, drive in-store events, CRM activities, and be entrepreneurial in retail, including merchandising and marketing efforts to grow repeat business.

Qualifications

• Bachelor’s Degree in Business or related field.
• 1–3 years’ experience in retail store management.
• 2 years’ experience in a client services related capacity.

Responsibilities

• Instill an approachable and efficient sales and service focus on the floor to achieve sales goals and deliver exceptional service.
• Connect with in-store clients and develop and retain a following of repeat clients to drive individual sales goals.
• Maintain in-depth knowledge of apparel each season, including fit, fabric and intended use of the line.
• Participate in and assist with the creation of effective product and visual merchandising in the store to drive sales and create a positive customer experience that is easy to shop and outfit head to toe.
• Participate in and assist with the creation of store event and CRM activities that reward repeat business in a focused, efficient and approachable manner.
• Be entrepreneurial in all aspects of retail from visual merchandising to sales generation to marketing and event coordination with big idea thinking.
• Provide mentorship to part-time and seasonal client associates

Skills

MS Office

POS systems

Back-office ops

Communication

Mentor team

Cross-functional

Education

Bachelor’s Degree in Business

Tools

CRM systems

Job description

TravisMathew, a premium apparel brand, is seeking a Supervisor to lead the in-store sales and service experience in Honolulu. You will promote a strong sales culture, exceed KPIs, and mentor part-time staff while delivering exceptional customer service.

You will maintain deep product knowledge, drive in-store events, CRM activities, and be entrepreneurial in retail, including merchandising and marketing efforts to grow repeat business.