People-First Store Experience Lead

Glossier, Inc.; Philadelphia (Philadelphia County); On-site; USD 26,000 - 28,000; Full time

Job summary

Glossier, Inc. in Philadelphia is seeking a Key Lead to drive the people-first store experience.

You will support the leadership team on the floor and in back-of-house operations, modeling the brand's values and ensuring an inclusive, safe environment for both staff and customers. This role emphasizes hands-on leadership, team communication, and a strong focus on delivering memorable customer experiences while aligning with store KPIs and business goals.

Qualifications

• 2+ years of supervisory experience in a fast-paced retail, customer service, or hospitality environment.
• Promotes people-first employee culture and inclusive environment.
• Strong communication, motivation, and engagement skills.
• Willingness to work evenings, weekends, and holidays.
• Detail-oriented with focus on customer experience.

Responsibilities

• Lead store leadership team and model Glossier’s customer experience principles.
• Spend 100% on the sales floor and BOH areas as assigned.
• Open and close duties; manage daily coverage.
• Resolve customer matters with leadership support.
• Maintain store standards, merchandising, safety.

Skills

Supervisory experience

Customer service

Communication

Team motivation

Flexible schedule

Inclusive environment

Problem solving

Hospitality

Job description

Glossier, Inc. in Philadelphia is seeking a Key Lead to drive the people-first store experience.

You will support the leadership team on the floor and in back-of-house operations, modeling the brand's values and ensuring an inclusive, safe environment for both staff and customers. This role emphasizes hands-on leadership, team communication, and a strong focus on delivering memorable customer experiences while aligning with store KPIs and business goals.