Key Lead: People-First Store Leader on the Floor

Candidate; Philadelphia (Philadelphia County); On-site; USD 26,000 - 28,000; Full time

Job summary

Glossier in Philadelphia seeks a Store Lead to drive front-of-house and back-of-house operations, coach a diverse team, and embody our customer-first philosophy. You will lead shift leadership, ensure a safe, inclusive environment, and partner with leadership to deliver memorable experiences that connect with our community.

You will own daily leadership, support positive guest interactions, and uphold Glossier's standards while driving KPIs and local partnerships for ongoing growth.

Qualifications

• 2+ years of supervisory experience in fast-paced retail, customer service, or hospitality.
• Experience promoting a people-first employee culture, fostering an engaging, welcoming, and inclusive environment.
• Demonstrated ability to employ outstanding communication practices that are ongoing, clear, and structured.
• Proven ability to motivate and inspire teams, maintaining high levels of engagement and strong employee morale.
• Desire and willingness to roll up your sleeves and jump in when the situation requires it.
• Passion for building exceptional, detail-oriented, customer and employee experiences.

Responsibilities

• Lead the store's leadership team on front-of-house and back-of-house operations.
• Model and coach Glossier's customer experience principles to ensure memorable experiences.
• Open and close duties, manage shift meetings, and coordinate coverage.
• Deliver on Glossier's retail experience philosophy while monitoring financial impact.
• Build local community connections and partnerships for events and initiatives.
• Maintain visual merchandising, store cleanliness, safety processes and standards.
• Communicate feedback and results to the leadership team and drive KPI awareness.

Skills

Team leadership

Customer experience

Communication skills

Employee engagement

Flexibility

Job description

Glossier in Philadelphia seeks a Store Lead to drive front-of-house and back-of-house operations, coach a diverse team, and embody our customer-first philosophy. You will lead shift leadership, ensure a safe, inclusive environment, and partner with leadership to deliver memorable experiences that connect with our community.

You will own daily leadership, support positive guest interactions, and uphold Glossier's standards while driving KPIs and local partnerships for ongoing growth.