People-First Store Leader

Glossier; Philadelphia (Philadelphia County); On-site; USD 26,000 - 28,000; Full time

Job summary

Glossier is seeking a Store Lead to drive our people-first employee experience and customer service excellence on the floor and in back-of-house operations. You will partner with store leadership to model Glossier’s values and ensure a safe, inclusive environment while guiding daily activities and performance reviews.

You will manage open/close routines, coordinate with leaders for vendor requests, and execute the brand’s retail philosophy to maximize guest satisfaction and financial impact.

Qualifications

• Minimum 2+ years of supervisory experience in fast-paced retail, customer service, or hospitality.
• Demonstrated ability to promote a people-first culture and inclusive environment.
• Strong, ongoing, clear communication practices.

Responsibilities

• Lead and support the store leadership team to foster an inspiring and safe environment for teams and customers.
• Spend 100% of time on sales floor and BOH, modeling Glossier’s customer experience principles.
• Open/close duties and ensure successful daily operations and vendor coordination.
• Drive KPIs, communicate performance updates, and support events and partnerships within the community.

Skills

People leadership

Customer service

Communication

Team motivation

Retail operations

Job description

Glossier is seeking a Store Lead to drive our people-first employee experience and customer service excellence on the floor and in back-of-house operations. You will partner with store leadership to model Glossier’s values and ensure a safe, inclusive environment while guiding daily activities and performance reviews.

You will manage open/close routines, coordinate with leaders for vendor requests, and execute the brand’s retail philosophy to maximize guest satisfaction and financial impact.