Key Lead: Dallas Store Floor Leader & Coach

parfumsworldwide; Dallas (TX); Hybrid; USD 40,000 - 65,000; Full time

Job summary

Glossier in Dallas seeks a Key Lead to keep the store floor running during open hours, blending selling, coaching, and keyholder responsibilities in a discovery-driven environment.

You open/close, run shifts, coach Editors on the floor, handle escalations, and manage cash and inventory while modeling the brand’s renowned customer experience.

Qualifications

• Retail leadership experience required.
• Experience in beauty, fashion, or hospitality retail preferred.
• Weekend and evening availability expected.
• Full-time in Dallas.

Responsibilities

• Open and close the store and run shifts.
• Coach Editors on the sales floor in the moment.
• Handle escalations and operational tasks from cash to inventory counts.
• Model the customer experience the brand is famous for.

Skills

Leadership

Coaching

Customer Experience

Retail Operations

Job description

Glossier is hiring a Key Lead for its Dallas store, the shift-level leader who keeps the floor running when the doors are open. Key Lead is retail's classic step-up role, part seller, part coach, part keyholder, and at Glossier it comes with the brand's signature scene: a store built for discovery, where walking a customer through Glossier You is a daily craft, the guided selling our retail-experience coverage details.

About the Role

Key Leads open and close the store, run shifts and zone coverage, coach Editors in the moment, handle escalations and operational tasks from cash to inventory counts, and model the customer experience the brand is famous for. The role reports into store leadership and is the proving ground for assistant management.

Who Should Apply

Retail talent with lead or senior associate experience, in beauty, fashion, or hospitality-adjacent retail, who enjoy both the selling floor and the responsibility keys bring. Weekend and evening availability expected. Full-time in Dallas.