Store Experience & Customer Service Pro

Goodwill of Delaware and Delaware County, PA; Wilmington (DE); On-site; USD 17,000 - 21,000; Full time

Job summary

Goodwill of Delaware and Delaware County, PA is seeking a Customer Service Associate to support sales floor and backroom operations. You will maintain professional standards to ensure customer satisfaction and assist with donations processing as needed.

Responsibilities include POS transactions, cash handling, keeping merchandise stocked and display-ready, and following safety policies to protect assets. Flexibility in hours is required to meet store needs and quality service expectations.

Qualifications

• Minimum 1–3 months of related experience or training.
• High school diploma or GED preferred.
• Ability to follow safety policies and protect company assets.

Responsibilities

• Oversee and participate in sales floor and backroom activities.
• Perform Counterpoint POS functions and transactions; handle cash and assets accurately.
• Ensure merchandise is stocked and displayed properly; maintain cleanliness of floors, dressing rooms, and processing areas.
• Assist in production areas and donations processing as needed.
• Follow Goodwill Handbook procedures and SOPs applicable to the role.
• Strive for maximum customer satisfaction and cooperate with customers and staff.
• Work varied hours/days as business dictates.
• Perform other duties such as cleaning and recovery.

Skills

Customer service

Cash handling

Merchandising

Teamwork

Education

High school diploma or GED

Tools

Counterpoint POS

Job description

Goodwill of Delaware and Delaware County, PA is seeking a Customer Service Associate to support sales floor and backroom operations. You will maintain professional standards to ensure customer satisfaction and assist with donations processing as needed.

Responsibilities include POS transactions, cash handling, keeping merchandise stocked and display-ready, and following safety policies to protect assets. Flexibility in hours is required to meet store needs and quality service expectations.