Store Director - South Coast Plaza

Brobston Group LLC; Costa Mesa (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

Brobston Group LLC in Costa Mesa, CA seeks a Store Director to lead all operations at a luxury boutique in South Coast Plaza. You will drive sales, elevate the customer experience, mentor associates, and ensure inventory accuracy while managing reporting and compliance with brand standards.

The role combines hands-on selling, team leadership, and visual merchandising oversight with P&L responsibility. Strong communication, multilingual skills are a plus, and a college degree or equivalent

Qualifications

• 5+ years of store management experience in luxury setting.
• College degree or equivalent experience and strong digital literacy.
• Proven ability to build and empower teams with excellent oral and written communication.
• Ability to mediate and resolve customer or staff concerns and maintain service orientation.
• Foreign language skills considered a plus.

Responsibilities

• Lead sales and coach associates to achieve and exceed category and personal sales targets.
• Support clienteling and drive new client acquisition and retention.
• Manage store operations including daily reporting, inventory accuracy, shrink control, and compliance with retail procedures.
• Support and implement visual merchandising standards and take action on sales trends to optimize presentation.
• Handle customer issues and facilitate service solutions while maintaining high levels of customer satisfaction.

Skills

Store management

Leadership

Customer service

Communication

Digital literacy

Clienteling

Education

College degree

Job description

Summary

The Store Director at South Coast Plaza leads all store operations to drive sales, elevate the customer experience, and ensure operational excellence in a luxury retail environment. This role combines hands-on selling, team leadership, visual merchandising oversight, and P&L responsibility. The director mentors and empowers associates, enforces company policies, and manages inventory and reporting to meet business objectives.

Responsibilities

• Lead sales efforts and coach sales associates to achieve and exceed category and personal sales targets.
• Participate actively on the selling floor, support clienteling, and drive new client acquisition and retention.
• Manage store operations including daily reporting, inventory accuracy, shrink control, and compliance with retail procedures.
• Support and implement visual merchandising standards and take action on sales trends to optimize presentation.
• Handle customer issues and facilitate service solutions while maintaining high levels of customer satisfaction.

Requirements

• 5+ years of store management experience within a luxury setting.
• College degree or equivalent experience and strong digital literacy.
• Proven ability to build and empower teams, with excellent oral and written communication skills.
• Ability to mediate and resolve customer or staff concerns and maintain service orientation.
• Foreign language skills considered a plus.