Store Director - Saks, New York

LVMH Group; New York (NY); On-site; USD 150,000 - 180,000; Full time

Benefits offered by this job

Medical insurance

Bonus structure

Paid time off

Holiday pay

401k

Employee contribution

Job summary

Fendi Maison, part of LVMH, seeks a Store Director in New York who will own the business, lead staff and merchandise, and deliver exceptional client experiences to every guest. You will drive sales performance, develop strategic plans with corporate partners, manage events, CRM programs, inventory control, and ensure brand standards on the shop floor.

10 years of luxury retail experience preferred; strong leadership, communication, and organizational skills required; some nights and weekends may

Qualifications

• 10 years of proven experience, luxury retail preferred.
• Strong drive for results; goal oriented.
• Excellent social skills: communicate effectively verbally and in writing.
• Ability to manage POS system and inventory management functions.
• Flexible availability, some nights, weekends, and holidays.

Responsibilities

• Drive and improve sales performance for overall business.
• Analyze the business, propose, and implement action plans to improve results.
• Develop a sales strategy, working cross-functionally with corporate partners.
• Market authority, identifying new opportunities to attract and retain clients.
• Develop and deliver events and incentives to grow the business.
• Work closely with the merchandising team to ensure stock and assortment levels are met.
• Make recommendations for store renovations, upgrades and expansion to increase sales and market share.
• Be present on the sales floor, empower staff to meet sales targets and deliver authentic client experiences.
• Partner with the Retail Events Office for local events.
• Lead customer service quality and CRM-driven client relationships.
• Develop dedicated Fendi customers and maintain customer database.
• Act as brand ambassador to strengthen relationships with VIP clients.
• Develop a private appointment culture.
• Ensure front/back of house alignment and timely administrative paperwork.
• Control daily invoices, petty cash, and cost management.
• Review sales and operational reports to KPIs and policies.
• Ensure inventory accuracy and shrink control.
• Oversee visual merchandising and display, ensuring best sellers are highlighted.
• Build a positive team dynamic, mentor staff, and conduct regular performance reviews.
• Roll out Top Store initiatives and recruit top talent.

Education

Bachelor's Degree preferred

Tools

POS system

Job description

The Store Director is the owner of the business, a FENDI Brand Ambassador and a business leader, accountable for overall store performance. The managing of the store, employees, merchandise and supporting activities with the goal to achieve store targets and will lead to positive experiences for the internal and external clients.

Responsibilities

Business Development and Performance Management

• Drive and improve sales performance for overall business.
• Analyze the business, propose, and implement action plans to improve results.
• Develop a sales strategy, working cross-functionally with corporate partners.
• Market authority, identifying new opportunities to attract and retain clients.
• Develop and deliver events and incentives to grow the business.
• Work closely with the merchandising team to ensure that appropriate stock and assortment levels are met.
• Make recommendations for store renovations, upgrades and expansion to increase sales and market share.
• Be present on the sales floor, continuously empower sales staff to meet assigned sales through an authentic client experience and communicate goal expectations.
• Partner with the Retail Events Office for the organization of local events.

Client Management

• Lead customer service quality, to meet customer expectations by offering excellent customer service standards and leading by example amongst the team.
• Develop dedicated Fendi customers, implement appropriate CRM tools and maintain customer database.
• Act as brand ambassador to strengthen/establish relationships with VIP clientele/prospect customers.
• Develop a strong private appointment culture.

Administrative & Operations Management

• Ensure alignment between front of house and back of house.
• Complete all vital administrative paperwork in a timely manner.
• Control daily invoices petty cash and take vital actions to efficiently control costs and ensure efficient operation in store.
• Review and submit sales and operational reports to management in adherence to company’s KPIs and policies.
• Ensure maintenance of cycle counts, inventory accuracy and shrink requirements.

Visual Merchandising

• Make the best out of the display and proximity storage.
• Know the best sellers and have them on display all the time.
• Work with local freelancers to achieve goals of impactful window installations and displays

Team Management

• Build an encouraging and positive team dynamic to develop and empower staff through goal setting, performance monitoring, monthly catch-up meetings and storewide meetings in order to mentor and deliver timely feedback.
• Ensure all Top Store initiatives are rolled out, updated, and understood by the team.
• Attract and recruit the best talent available in the market through networking and scouting.
• Proactively assess performance and growth potential of individual staff members to build a strong team benchmark and promote career paths.
• Identify individual and team training needs.

Salary Range: $150,000.00 - $180,000.00

Profile

• 10 Years of proven experience, luxury retail preferred.
• Strong drive for results; goal oriented.
• Excellent social skills: the ability to communicate effectively both verbally and in writing.
• Ability to use POS system and its inventory management functions.
• RTW experience preferred.
• Foreign language skills are a plus.
• Bachelor’s Degree preferred.
• Ability to work in a team environment.
• Ability to lift boxes/weight up to 10 lbs.
• Organizational skills and strong digital literacy required.
• Flexible availability, some nights, weekends, and holidays.

Additional information

At our Maison, we offer a generous benefits package including medical insurance, bonus structure, paid time off, holiday pay, 401k, automatic employee contribution, and more.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, and to perform key job functions.

The FendiMaison was established by Adele and Edoardo Fendi in Rome in 1925. The opening of the first Fendiboutique – a handbag shop and fur workshop followed. Soon winning international acclaim, Fendi emerged as a brand renowned for its elegance, craftsmanship, innovation and style.
Called by the legendary five Fendi sisters, the collaboration with the late Karl Lagerfeld began back in 1965 and lasted 54 years. In 1992, Silvia Venturini Fendi seconded him in the Artistic Direction; in 1994, she is given the direction of Accessories and later of Menswear.
In 2000, the LVMH group acquires Fendi becoming in 2001 its majority shareholder. Appointed in 2020, Kim Jones held the role of Artistic Director of Couture and Womenswear until 2024. Since 2020, Delfina Delettrez Fendi, fourth generation of the Fendi family, is Artistic Director of Jewellery. Today Fendi is synonymous with quality, tradition, experimentation and creativity.

At LVMH, people make the difference in the art of crafting dreams.
Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.
Join us at LVMH, where your talent is at the heart of our collective successes.