Store Director: Lead Team, Profit & Customer Experience

J.Crew Factory; Mequon (WI); Sur place; USD 67 000 - 84 000; Plein temps

Avantages offerts par ce poste

Competitive base pay

Up to 60% discount on branded product

Résumé du poste

J.Crew Factory in Mequon, WI is seeking a Store Director to own all aspects of store performance, drive profitability, and build lasting customer connections. You’ll hire, train, and develop a diverse team while fostering an inclusive environment that aligns with our brand goals.

You will partner with the District Manager to curate the in-store experience and visual merchandising, ensuring exceptional service and strong teamwork across shifts.

Qualifications

• 5+ years of full-time retail management experience.

Responsabilités

• Lead your team & drive your business with a meaningful connection to every aspect of the brand while maximizing profitability.
• Create exceptional customer experiences through personalized service standards, proactive engagement, and swift resolution of concerns while leading the team to execute service excellence.
• Manage store operations, systems, and technology while ensuring accountability.
• Recruit, train, and develop the best talent to build a diverse team that reflects the communities we serve.
• Partner with the District Manager and management team to curate a collaborative working environment for all associates.
• Ensure the team is always on track to exceed goals and provide best-in-class customer service.
• Provide feedback to the District Manager (and relevant business partners) to influence a curated product assortment and the visual merchandise in store.

Connaissances

Retail management

Customer-focused

Fashion retail knowledge

Description du poste

J.Crew Factory in Mequon, WI is seeking a Store Director to own all aspects of store performance, drive profitability, and build lasting customer connections. You’ll hire, train, and develop a diverse team while fostering an inclusive environment that aligns with our brand goals.

You will partner with the District Manager to curate the in-store experience and visual merchandising, ensuring exceptional service and strong teamwork across shifts.