Store Department Lead & Team Coach

H-E-B; Austin (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

H-E-B Store Department Lead role overseeing a well-stocked, well-maintained department with a focus on superior customer service and supervisory duties. Responsibilities include scheduling, training Partners, and supporting inventory control while leading by example in all product categories.

The position requires strong communication, coaching abilities, and a commitment to delivering exceptional shopping experiences.

Qualifications

• Experience leading a department in a retail environment.
• Strong customer service and communication skills.
• Ability to schedule staff and train Partners.
• Knowledge of product categories and sales techniques.

Responsibilities

• Lead department operations and training.
• Provide superior customer service and resolve issues.
• Assist with inventory control and production planning.
• Schedule work and supervise Partners across shifts.
• Serve as backup to Department Manager when needed.
• Demonstrate strong product knowledge to drive sales.

Skills

Customer service

Supervisory experience

Scheduling

Training

Product knowledge

Suggestive selling

Communication

Education

Associate's degree (AA) or equivalent

Job description

H-E-B Store Department Lead role overseeing a well-stocked, well-maintained department with a focus on superior customer service and supervisory duties. Responsibilities include scheduling, training Partners, and supporting inventory control while leading by example in all product categories.

The position requires strong communication, coaching abilities, and a commitment to delivering exceptional shopping experiences.